Telephone Operator

Telephone Operator Duties

• Answer incoming calls and provide callers with the requested information
• Handle customer inquiries and complaints in a polite and professional manner
• Transfer calls to appropriate personnel or departments
• Assist customers in placing orders
• Take messages and forward them to the relevant parties
• Maintain records of customer interactions and transactions
• Ensure customers’ satisfaction by providing accurate information in a timely manner
• Follow communication procedures and standards

Telephone Operator Requirements

• Excellent customer service skills
• Good communication skills
• Ability to handle customer enquiries in a polite and professional manner
• Ability to work with a team
• Ability to work under pressure

Telephone Operator Skills

• Excellent communication and customer service skills
• Ability to multi-task and work well under pressure
• Good problem-solving skills
• Knowledge of telephone systems and computer systems

Telephone Operator Personal Traits

• Excellent communication skills
• Attention to detail
• Organisational and time management skills
• Patience and tact
• Ability to remain calm under pressure