Technical Support-IT Operations

About the job

Essential Functions/Core Responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups
• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with one to three years of relevant experience preferred
• Ability to multi-task and meet timelines on deliverable
• Detail-oriented
• Proficient in Microsoft Office