Specialist Franchise Business Training

Responsible for designing, developing, and delivering Franchise learning solutions that enhance the performance of employees and business in alignment with the organisational goals and strategies.

• Develop and manage the execution of Franchise Training program. Apply learning and development expertise to influence the development of effective training tools. Assist with the development of broad, long-term training/learning initiatives.

• Identify and monitor training intervention in the franchise department in order to provide business outcomes. Design, plan, and implement training programs, policies, and procedures to fulfil those needs. Conduct seminars, workshops, individual training sessions etc.

• Support and mentor new employees during their probation period to make sure they are trained adequately and in line with industry standards. Be a part of hiring process by interviewing the candidates to find the right skills based on industry standards and review employee’s performance during probation period.

• Conduct training audit on the stores in order to make strategic training and resource allocation decisions in line with business objectives. Ensure all the required certificates for HSE, Food and Safety, UAE municipality are in place to run the business efficiently.

• Develop Training Center of Excellence (CoE) in order to raise training standards, boost productivity, address emerging skills gap and align training & research with industry needs. Responsible for training the staff on the overall operations customer service, hygiene, and safety. JOB DESCRIPTION Document No. HCG-ORG1-ORG2-JD-TMP, Revision No.: 0 Retail/ Franchise & Property Services Division Specialist, Franchise Business (Training) Page 2 of 5 ADNOC Classification: Internal

• Facilitates training programs and Brand Initiatives, delivering hands-on training; ensures effective and successful implementation of training and development initiatives. Provides feedback on program design based on actual experience using materials, knowledge of business objectives, and participant understanding. Adapts real-time training/learning delivery and implementation to meet needs as determined within scope of authority.

• Supports the execution of Customer Experience Review through training and shadowing sales team to ensure clarity and calibration on operating system standards. Develops Training program to enable to determine eligibility and ensure flawless execution of the operating and training systems.

• Translates broad organizational goals into actionable and operationally meaningful learning development information. Identify needs, develop strategies and tactics to improve operational performance.

• Continually communicates processes and gathers information for consulting and influencing operational performance and responds to differences between Company & Franchise systems. Consults and collaborates on a variety of subject matter: learning programs/systems; certified training processes; training effectiveness and learning retention; performance management and improvement; operations systems; change management.

• Monitors learning effectiveness on an ongoing basis and keeps managers apprised of projects’ status. Provides insight on trends and performance. Maintains current knowledge of operations and systems including new and/or upgraded systems, policies, and procedures, new products and initiatives in order to serve as a credible instructor.

• Serves as the expert on training systems. Assists with budget monitoring and training effectiveness measurement. Maintains current knowledge of training techniques, skills and competencies. Remains cognizant and knowledgeable of successful methods and/or approaches utilized by peers in the industry. Remains knowledgeable of advancements in the fields of learning, training and talent development

. • Align the training goals and strategies with the organization's goals and strategies. Identify and prioritize the training needs and opportunities based on the organizational and individual performance requirements.

• Plan and budget the training resources and activities based on the expected outcomes and ROI. Monitor and control the quality and performance of the training function and the training providers.

• Review and evaluate the effectiveness and efficiency of the training function and the training interventions. Continuously improve and innovate the training function and the training interventions based on the feedback and best practices.

• Build and maintain relationships and partnerships with the internal and external stakeholders and customer.