Service Sales Engineer Middle East - GEA Group

Job information

• Service Sales OI and Sales Budget responsibility for Separation & Flow Technologies division (SFT) in the ME cluster for each business unit across all categories and segmentation.

• Technical Knowledge in Handling service / Maintenance of Separators decanters Homogenizers Valves and pumps is es

• Promoting Service products Modernization / digitalization / Sustainability goals of the SFT Service division.

• Close Cooperation between customers and headquarters in Germany / Italy

• Reporting to the SFT division rep/ Head of Service sales SFT Middle east.

• Coordination of sales agents activities and achievement of targets

• Extensively travel within the region and as a minimum devote 30% of your time to make regular customer visits to develop the business discuss their needs follow up on open offers promote spare parts and service products negotiate T&C / SLAs. Collect regular customer feedback on Service performance.

• Ensure improvement of the Net promoter score(NPS) and provide feedback to respective colleagues in New Machine Sales

• Coordinate with service order handling & logistics on regular basis

• Service Key account Management as requested.

• Periodic Service sales performance review together with your superior / Service business controller on a regular basis & devise strategy together with your superior and the team to achieve the monthly quarterly yearly targets set by the company

• Technical Knowledge in Handling service / Maintenance of Separators decanters Homogenizers Valves and pumps is essential.

• Convey effectively servicerelated issues reported by customers and resolve it with the head of service execution Middle East

• Conduct on regular basis market analysis (example 3year historic segmentation & ibase penetration analysis) & address timely corrective actions in consultation with your superior

• Lead the TEAMS call with the order handling / logistics team for SFT Service Sales including forecasts action plans backlog review escalations and providing direction.

• Analyze performance by Business units product lines product groups countries Key accounts.

• Monitor competitor / pirate activities develop strategies to effectively fight the Pirate competition

• Ensure personal selfdevelopment (IDP) by attending internal trainings keeping yourself abreast of the latest Service sales offerings and tools to effectively discharge your duties and responsibilities.

• Develop a culture of Teamwork by motivating your subordinates and providing them the tools to grow and perform effectively.

• Bachelors Degree

• Masters is an additional advantage

• Possess broad experience in the market for respective product line.

• Experience in negotiations with clients to close deals on new machines and spare parts

• English and Arabic

• Ability to adapt to international and culturally diverse teams