Senior Design Researcher

Basic Qualifications

• 5+ years CX or UX Experience.
• 5+ years in user experience research, design research, product research or the equivalent with strong theoretical and practical knowledge of both qualitative and quantitative methodologies
• 3+ years designing, planning, and facilitating live and virtual Design Thinking workshops
• 3+ years conducting 1:1 research interviews
• 3+ years designing experiences that include knowledge of digital solutions (omni-channel, self-service, AI bots, etc.)
• A minimum of a BA/BS degree in Psychology, Human Factors, Sociology, Anthropology, HCI, Interaction Design, Communication Design, Market Research, or equivalent experience.
• Experience working in a fast-paced environment.
• Have a high comfort with ambiguity.
  

Preferred Qualifications

• Master or PhD degree in Psychology, Human Factors, HCI, Interaction Design, Communication Design, Architecture, or equivalent experience.
• Design Thinking Certification from an accredited institution.
• Experience working in an Agile environment.
• Experience with a broad range of research methodologies (qualitative and quantitative techniques) and you understand the right balance between the two.
• Strong grasp and qualitative data analysis