Senior Call Centre Representative_KAZ-MAH-SCCR-0109-S6

- Complaints handling and resolution skills, Customer Satisfaction/Service Quality, PC Skills, Deliver service and support to end-users over the phone

- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients

- To ensure all queries/complaints are handled as per operational requirements.

- To ensure Standard Operating Procedures are followed 100% in providing resolution to the customer.

- To ensure that the productivity levels are maintained.

- To escalate to top management as required depending on the gravity of the issue

- Complaints handling and resolution skills, Customer Satisfaction/Service Quality, PC Skills, Deliver service and support to end-users over the phone - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients - To ensure all queries/complaints are handled as per operational requirements. - To ensure Standard Operating Procedures are followed 100% in providing resolution to the customer. - To ensure that the productivity levels are maintained. - To escalate to top management as required depending on the gravity of the issue Email your CV to - [email protected] || Applicants need to send their updated cv, mentioning in the Subject line as - SUBJECT: Applied Position name - Job code (use the job code given in the JD) JOB CODE - KAZ-MAH-SCCR-0109-S6