Senior Account Manager - BFSI - INJAZAT

Day to Day Operations

• Manage all aspects of client business providing exceptional client service while maximizing profitability by identifying opportunities to upsell and crosssell Core42s range of Digital Transformation solutions.
• Recommend budgets and monitor financial performance versus the budget so that the business is aware of forecasted revenues.
• Maximize penetration of Core42s solutions and product offerings among large existing clients as well as new prospects.
• Design short and longterm growth strategies as well as prepare execution plans to achieve & surpass targets.
• Build and sustain longterm client relationships by understanding their business needs strategies and vision and recommending relevant digital transformation solutions.
• Serve as the key point of contact for key accounts and customer stakeholders.
• Bring consulting skills and capabilities to the table by advising internal resources on presale sale and delivery strategies & tactics.
• Assist vertical leads in identifying clients and departments that require change management to adapt to new technologies.
• Ensure adherence to expected performance levels and proactively identify new requirements for all key clients.
• Manage account profitability and monitor performance targets by proactively identifying new opportunities for growth.
• Support key clients in their Digital Transformation journey by becoming their trusted partner.
• Monitor customer NPS generate customer insights and develop strategies to promote customer advocacy.
• Win and close key Digital Transformation projects within each designated account while achieving significant overall growth across the client portfolio.

Budgets and Plans

• Contribute to budget planning and monitor financial performance so that the business is aware of cost and revenue forecasts areas of underperformance and opportunities for improvement

Strategy /Tactical

• Be involved in short and longrange growth strategies preparing execution plans to achieve targets.

• Monitor and apply market research as well as industry best practices and emerging trends that can be applied to Core42.

• Provide coaching to team members and peers to drive knowledge and understanding of the value of collaboration.
• Track individual KPIs to ensure optimum output and delivery efficacy

• Motivate ones team and identify opportunities to take part in change initiatives programs & projects that reflect international best practices and changes in the competitive environment.

• Recommend improvements and contribute to the implementation of procedures & controls so that all relevant procedural requirements are fulfilled while delivering the highest quality of service to customers.

• Prepare MIS statements and reports to meet the departments and Core42s requirements policies and standards.

• Perform other related duties or assignments as directed

Skills and attributes for success

• Bachelors Degree in Computer Science Social Science Business Management or equivalent
• Experience with related advisory services management or technical consultancy
• ITIL v3 Practitioner or v4 Foundation preferred
• Must have experience in Banking Insurance Vertical and clear understanding of BFSI Industry

To qualify for the role you must have

• 10 years of experience in a client servicing or partner relationship role

Ideally youll also have

• Knowledge of Digital Transformation Smart Cities / Nations Cloud and Cyber Security
• Understanding of partnership processes & industry best practices
• Strong stakeholder management skills
• Excellent communication and interpersonal skills
• Excellent analytical and quantitative thinking skills

If you are a performancedriven inquisitive mind with the agility to adapt to ambiguity you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customercentric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Core42 community.

Culture: An open diverse and inclusive environment with a global vision that encourages personal growth and focuses on groundbreaking industryfirst innovations.

Career: Outstanding learning development & growth opportunities via structured training programs and innovative hightech projects.

WorkLife: A hybrid work policy to strike the perfect balance between office and home.

Rewards: A competitive remuneration package with a host of perks including healthcare education support leave benefits and more.