Salesforce Program Manager

Qualifications:

• 10+ years in information technology
• BA/BS degree, Professional Certification or equivalent PM experience.
• 5+ years of experience in roles involving customer support, customer experience, operations, product launches, data analysis and business process management
• Deep experience implementing and developing on Salesforce platforms
• 5+ years experience working within an Agile methodology
• 6+ years experience with program management using strategic, analytic and creative evaluation with a focus on problem solving customer experience pain points upstream
• Experience with assessing, analyzing and resolving complicated issues, and distill that complexity into concise communication for solutions.
• Hands on experience using Salesforce Service Cloud
• Experience building connections with cross-functional partners and team members through effective communication and collaboration
• Experience working in a global cross-functional environment across multiple time zones
• Ability to work with ambiguity, curious and creative individual
• Experience operating in development environments