Retail Operations Manager

Core Responsibilities:

• Assists in formulating and implementing store strategies and procedures to maximize sales,
• profitability and commercial performance of all retail outlets in the assigned cluster of areas
• Sets KPI’s and targets, monitors performance against plan and initiates remedial actions in case of discrepancy between actual and expected performance
• Generates and analyses sales figures, forecasts future sales and interpret trends to facilitate area operations planning
• Oversees the stores after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders
• Works with the area managers and store management to ensure that store displays and inventory levels are adequate to meet the forecast sales budget
• Monitors stock to achieve bottom line sales budget against monthly targets
• Recommends and implements actions required to address stores experiencing decreasing sales
• Works closely with the Loss Prevention to ensure that loss prevention programs are in place across all store locations
• Tours the sales floor regularly, talks to colleagues and customers to help resolve urgent issues
• Maintains awareness of market trends; understands changing customer attitudes and buying preferences and monitors the competition to ensure that sales opportunities are maximized
• Ensures that all relevant communications are relayed in a timely manner to store management
• Ensures that store schedules reflect a store staffing model that meets customer needs
• Ensures that the team is adequately trained in inventory management techniques such as in-bound and out bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies
• Maximizes productivity in stores through effective deployment of resources; controls costs within budgetary guidelines (overtime, stock and consumables) through efficient store operations
• Ensures all the stores are in compliance with all employment and state laws, health and safety standards
• Looks at prospective sites and evaluates new sites and coordinates with the Property Department to share inputs; oversees new store openings and re-fits