Reservations Supervisor

- A commitment to a sense of urgency, immediacy, and total responsiveness.
- Anticipate guest needs and address them in a refreshing, respectful and polite manner.
- Demonstrate a willingness to “go the extra mile” to exceed guest expectations.
- All reservations are processed accurately and efficiently.
- All relevant details are recorded accurately e.g., payment details.
- Confidentiality of information is always maintained.
- Ensure to remain aware at all times of what packages are on offer and which tiers to sell at and communicate specials and promotions to guests.
- To utilize “preferences”, “traces “and comments to ensure that the relevant departments are kept updated with regards to any preferences made by guests eg. transport, wine, cots, allergenic pillows etc.
- To ensure that all relevant administration is kept updated at all times.