Reservations and Communications Agent Arabic Speaker - Four Seasons

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.

Our family members are masters at their crafts a gardener can become an artist a manager a conductor a chef an inventor. We look for employees who share the Golden Rule: people who by nature believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

About Four Seasons

Founded in 1960 Four Seasons continues to define the future of luxury hospitality with extraordinary imagination unwavering commitment to the highest standards of quality and the most genuine and customized service. Currently operating 180 Hotels and Private Residences in major city centers and resort destination in 47 countries and with many more projects in development stage Four Seasons consistently ranks among the worlds best hotels and most prestigious brands in reader polls traveler reviews and industry awards.

Main Duties/Description:

• Answers phone inquiries in an efficient and friendly manner using guest names when possible and routing calls to proper extensions.

• Capture sales for incoming calls related to room spa restaurant reservations and inroom dining requests. Accurately coordinate details of each reservation or request.

• Run daily reports for department operational departments Sales & Marketing General Manager and Department Head.

• Manage the general reservations and guest communication email inboxes.

• Accepts and delivers mobile instant messages wakeup calls messages and facsimiles in a timely manner.

• Handle guest complaints in accordance with Four Seasons policy.

• Contact guests to communication and obtain prearrival information.

• Confirm and/or guarantee nonguaranteed reservations clear waitlisted reservations.

• Run appropriate reports checking for special requests or those requiring procedural actions hard block key room assignments inform Manager of any reservation requiring Special Attention.

• Assist GRS in guest recognition efforts by preclearing reservations to identify existing return guest profiles and acknowledge those requiring VIP or Special Attention.

• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests arrival.

• Monitor Front Desk and Central Team reservations made the night prior address any reoccurring issues.

• Comply with Four Seasons standards for sales and marketing while working harmoniously and professionally with coworkers and planning committee.

• Monitors and respond according to the crisis management plan to any property emergency or safety situation.

• Performs installation and repairs of telephone facsimile or highspeed internet services in the guest room or public area meeting space.

• Comply with Four Seasons Work Rules and Standards of Conduct.

• Perform appropriate duties as assigned by Management.

• Work harmoniously and professionally with coworkers and supervisors.

Preferred Qualifications and Skills

• Excellent reading writing and oral proficiency in the English & Arabic languages.

• Excellent computer literacy skills

• Two years or more experience in the similar role

• Excellent customer service skills

The benefits offered by Four Seasons Hotel Kuwait include:

• Full board shared living accommodation in a high quality wellresourced compound

• Complimentary nights at FS Hotels worldwide

• Regular social and sporting events

• Paid home leave tickets

• Quality employee meals

• Transportation to and from work

• Free WiFi in accommodation and employee transportation buses

Work Authorization

Hotel will apply for the work authorization for the successful candidate

We look forward to receiving your application!