Presales Consultant

Job responsibilities:

• Articulate technology and solutions to position Black Box's business offerings.
• Attend business meetings with potential customers to determine the customer’s ask and pain areas and prepare best in class technology solutions.
• Understand underlying business risks of customer environment and build solutions offerings to help mitigate the issues of customers.
• Provide technical assistance and guidance during the sales process in consultation with internal and external teams.
• Oriented at Proposal Management (creating RFI, RFP etc.).
• Assist the sales team in qualification, pursuit and closing of opportunities
• Excellent Communication and analytic skills
• Good Interpersonal, Negotiation and Strong leadership skills
• Deep understanding of infrastructure (data center, network & end user computing) security / cloud security / managed security services / security operations center / compliance & risk management
• Should have expertise in telephony systems including Avaya Contact Centre systems, various voicemail systems, and Call Centre components
• Experience/strong understanding of Avaya legacy or VOIP systems, Voice Mail Systems, IVR, and Voice Recording Technology.
• Thorough knowledge and skill set of enterprise telephony systems and customer service applications both Premise and Cloud.
• Domain exposure to BFSI, Hospitality, Manufacturing, IT and ITES environment will be an added advantage.

Skill Set required: -

• Must have 4+ years of total experience with relevant experience in presales.
• Must be well versed with server, storage, back up technologies
• Must be assertive, proactive and creative.
• Ability to meet and establish deadlines
• Flexibility and the ability to thrive in a fast-paced environment
• Consultative selling approach.
• Should be self-motivated and self-driven.
• Ability to guide the juniors
• Ability to forecast trends and typical business requirements