Operations Manager

Drive a customer centric culture among all stores and ensure achievement of customer service standards across stores, while sustaining effective business partnerships with the key stakeholders in the country and with mall management to ensure store compliance with mall guidelines and procedures
• Identify expansion and growth opportunities within the country by indicating prime locations for performing and/or newly identified stores/locations and make recommendations with country manager and Regional Real Estate Department
• Assist the Brand Regional Management Team and Country Manager in the development and implementation of short and long-term plans and budgets to optimize the achievement of revenue, growth and profit targets; Evaluate overall operations and regularly report results to the management team
• Maintain awareness of market trend; Understand changing customer behaviors and conduct market analysis to monitor competitors’ strategies and plans and suggest contingency plans
• Develop, in collaboration with the Country Manager, Brand Regional Management Team, Local Marketing & Product Team, Marketing Department and IT Department, the overall retail operations strategy, plans and departmental budgets, IT Projects, and the successful deliverance of marketing campaigns and initiatives
• Review and monitor stock level reports and coordinate with Brand Regional Management Team to take appropriate action in a timely manner, while executing strategies to enhance operational efficiencies in store operations management through following industry best practices and compliance with internal audit and loss prevention requirements