MICE Sales Manager

Guest Experience

• Conduct client interviews to touch-base feedback and create future opportunities
• Entertain clients three times minimum per week to break the ice / promote the hotel’s facilities and to grow relationships
• Plan and conduct familiarization tours and site inspections.

• Demonstrate service attributes in accordance with industry expectations and company standards including:
  • Being attentive to guests.
  • Accurately and promptly fulfilling guests’ requests.
  • Anticipate guest’s needs.
  • Maintain a high level of knowledge which affects the guest experience.
  • Demonstrating a ‘service’ attitude.
  • Taking appropriate action to resolve guest complaints.
  • To host fam trips and provide the necessary support

Qualifications And Requirements

Bachelor’s degree / higher education qualification and prior experience in MICE and Leisure business development. Strong knowledge of local businesses and business trends required. Must speak English. Other languages preferred