Manager Business Development amp Operations - Al Mulla Group

Develop marketing strategies for promoting General Insurance business mainly NonLife and Non Motor Fire Marine Engineering Miscellaneous. Seek out new clients and develop clientele by networking and generate list of prospective clients. Engage with brokers and lead sales team to properly explain features/advantages of General Insurance policies and promote sales. Monitor the performance of brokers and sales team to ensure achievement of goals and targets. Ensure that all proposals are quoted promptly and develop proper follow up systems for direct clients/brokers. Check policies are prepared with proper clauses warranties endorsements. Train sales team/ brokers to ensure that policy requirements are fulfilled including necessary verification through documents and survey etc. Ensure that policies are dispatched in time and copies filed properly for easy retrieval and maintain records and handle policy renewals. Train staff for maintaining premium payment methods and to coordinate with accounts and sales for premium collection issues. Ensure that all claims are registered and surveyor appointed with approval of authority. Ensure that surveyors are given policy copy and follow up with surveyors /clients for early completion of formalities for settlement of claim. Ensure that claims correspondences are attended regularly and filed properly; and to examine scrutinize claims as per policy terms and recommend settlement. Ensure that claims are reviewed properly and adequate reserves are provided in the system and to prepare claims reports for management. Maintain liaison with other insurance companies and brokers for Facultative Insurance business placements; acceptance & recovery. Conduct training sessions meetings seminars and programs for the sales underwriting staff and claims staff once a quarter to develop skillset. Ensure that customers are rendered prompt and courteous service and customer complaints are handled in a professional manner. Coordinate with IT for technical issues and MIS. Any other work as may be assigned by the management.

Determination and drive to seek new business and meet or exceed targets. Management of operations of General Insurance. Business Interpersonal skills for building and developing relationships with clients. Ability to multitask and priorities your workload. Project management and organizational skills. Excellent communication skills.