Manager - Branch Operations

Job Description

Develop and present the branch AOP and execution plan to meet the set targets

Deliver AOP revenue & EBDITA through tightly controlled operations and cost for the branch.

Optimally utilize resources to grow the branch as per the short and long term growth strategies.

Develop operations plans on an annual, quarterly, and monthly basis at branch level across service lines.

Monitor and execute seamless end to end operations on a daily basis ensuring compliance and exceeding customer expectations.

Develop peak season operations plan, including capacity building in terms of infrastructure and manpower

Track and share competitive activities and propose strategy to counter them and utilize the intelligence while planning AOP.

Track, analyze and report MIS on a regular basis - Provide updates in branch reviews through MOR.

Manage, track and share local relationships of all Vendors.

Set KPI's for large contracted and empaneled accounts. Review the KPI's on a regular basis and share the findings with the account with the objective of brick-walling the account.

Manage shipper and account escalations as per the escalation matrix. Managing customer escalations as per the company's escalation matrix