Laundry Order Taker

Responsibilities:
• Report any loss or damage of fixtures and equipment to the Laundry Manager
• Ensure the laundry is kept clean, neat and tidy
• Ensure that laundry employees are knowledgeable about hotel services and facilities
• Record the laundry charges on the list and post the amount to guest account by using the micros machine
• Assist and replace the marker and assist supervisor with all paper work in the office
• Receive messages with regard to laundry pick up, deliveries, charges and special requirements from hotel guests
• Ensure that guest services are met on time and that urgent requirements are done promptly
• Receive outside guest and employee garments and pass them on for processing
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Record all calls, room number, time of call and the name of the valet, who attended the call, in the logbook
• Inspect and sort cleaned items according to set procedures and make them ready for delivery or pick up after verifying they have been properly processed
• Mend all guest garments and ensure that all broken / missing buttons are replaced