IT System Support Engineer

• To provide technical support and advice as required across the Hospital for staff.
• To adopt a proactive approach and responsibility in providing IT support, advice and one to one training Hospital staff.
• To install, maintain, upgrade & repair a wide range of IT equipment’s Like (Printer, Projector, Desktop, Laptop & iPad)
• Rectify problems relating to the malfunction of IT equipment’s Desktop, Laptop, iPad & including software.
• To Manage Active Directory, Microsoft Exchange Microsoft Office 365 & Teams.
• Always respond to IT Support requests in a timely fashion to ensure minimum disruption to HealthCare.
• Assist with the administration of the IP telephone system.
• Install and upgrade both systems and application software as required adhering to all licensing regulations.
• To maintain an inventory of computer hardware and software (including licenses).
• Perform preventive maintenance duties on items of IT hardware, including the cleaning of equipment.
• Maintain and help develop the hospital network.
• Report any suspected security breaches to the IT Systems Manager
• To monitor and maintain general IT consumable stock to IT Purchase & ensure adequate supplies are always available in a timely ensuring Best Value.
• Follow HealthCare & Other entity backup, virus protection and security procedures. Note risks to IT systems and suggest precautions to the IT Systems Manager.
• To monitor and keep a log of all breakdowns and alterations to the network.
• Liaise with suppliers and external support companies as appropriate
• To assist with the design and maintenance of the Healthcare intranet, web site, Qsystem and digital signage system ensuring they are always populated with current data.
• Create user accounts for staffs to access the Hospital network including other specific/departmental software used in hospital also Imaging Radiology Software’s (.
• To work with the IT Systems Manager, supporting our partner primary schools to provide occasional off-site technical support.
• To support the IT Systems Manager in software developments and training to support colleagues.
• To assist in providing a purposeful, effective and supportive environment for learning.
• To support the promotion of positive relationships with Hospital Staff, Patience & outside agencies.
• To have a flexible approach to working hours, always ensuring the needs of the Hospital are met.
• To work within Hospital policies and procedures.
• To be aware of confidential nature of issues within Hospital.
• To work flexibly within the IT Support Department. Personal Development
• To attend staff training/meetings as appropriate & inform to IT Manager
• Work as part of a team and adopt flexible working practices. Support for the Healthcare.
• To assist in the delivery of appropriate programmers of work.
• To support the use of IT in learning activities. In addition, other duties at no higher a responsibility level may be interchanged with/added to this list at any time. Mainly on below 3 PAR Storage IP Telephone System Canon Printers MPS HP DP Backup Right Fax Qsystem Microsoft Office 365 Domain Controller (Active Directory) Exchange Server 2010 Proofpoint Email Gateway Vmware 6.5 & Later Version Quorum Backup Bio Station Doors Access & Attendance Etisalat GoDaddy Etisalat Domain