Hotel Receptionist

Job Description :
Greeting and ensuring that guests are accommodated are the primary roles of a hotel receptionist, often referred to as a hotel front desk agent or clerk. The hotel receptionist is typically the first hotel employee guests encounter when they arrive at a hotel, so easy conversationalists with a welcoming, courteous manner will help set the right tone in this role. They?re also tasked with managing reservations and checking out guests. Receptionists work for both large hotel chains or smaller, private facilities. Because hotels serve guests at all hours, receptionists may need to work weekend and holiday shifts during any range of the establishment?s operating hours. Often an entry level position, hotel receptionists report to the front office or hotel manager. Experience as a receptionist can kick start a career in a variety of roles within the hospitality industry.

Responsibilities :
1. Hotel receptionists greet incoming guests and welcome them to the hotel. They confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys. They also arrange for luggage to be brought to rooms upon request.
2. From providing additional linens to handling complaints about noise or room temperature, hotel receptionists are responsible for accommodating guests during their shifts. They contact necessary personnel, such as managers or housekeeping, to handle specific requests or complaints.
3. Hotel receptionists take all incoming calls at a hotel. They handle phone reservations, confirm previously-made reservations, give directions to the hotel and answer any questions customers have about the lodgings.

Qualification :
1. Strong interpersonal, verbal communication, and customer service skills are the top abilities needed for hotel receptionists. They should be patient and display above-average organizational skills. The abilities to deal effectively with crises and work with a diverse population are essential for this position. The following skills are commonly sought after by employers:
2. Math skills ? calculating guest charges and settling room payments as well as processing invoices and completing payment transactions require basic math skills from receptionists Attention to detail ? in order to maintain a functioning front desk, receptions are highly organized and detail-oriented
3. Multitasking ? hotel receptionists often juggle many requests at a time and are good at prioritizing tasks without missing a beat Customer service ? as the first in line to respond to guest complaints and special requests, hotel receptionists excel at dealing with people in a professional, calm manner. They are natural listeners who understand the importance of verbal and non-verbal communication