Hotel General Manager

Responsibilities:

• Oversee personnel including receptionists, kitchen staff, and office employees.
• Monitor employee performance and conduct regular evaluations to help improve customer service.
• Collect payments and maintain records of budgets, funds, and expenses.
• Welcome and register guests once they arrive.
• Resolve issues regarding hotel services, amenities, and policies.
• Organize activities and assign responsibilities to employees to ensure productivity.
• Create and apply a marketing strategy to promote the hotel’s services and amenities.
• Coordinate with external parties including suppliers, travel agencies, and conference planners.
• Evaluate hotel performance and ensure compliance with health and safety rules.
• Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.