Helpdesk Technician I

Job Responsibilities:

• Sit at help desk and respond to walk-in customer questions
• Field trouble calls via the phone and computer trouble ticketing system
• Perform laptop imaging and basic IP troubleshooting
• Build user accounts on the domain
• Add and remove computers from a Microsoft domain environment
• Assign user accounts to appropriate groups and permissions
• Build exchange mailboxes
• Troubleshoot user email issues
• Troubleshoot printers and map shared printers
• Document trouble calls and computer/network actions for reporting purposes
• Field trouble calls via the phone and computer trouble ticketing system.

Job Requirements:

• 2 years of operational experience
• Must be a U.S. Citizen
• Must be able to successfully pass a pre-employment drug screen and a comprehensive background check
• US Secret Clearance