Guest Experience Supervisor - Front Of The House

Pura Eco Retreat Al Ain

We are looking for an experienced Guest Experience Supervisor Front of the House (F&B Front Office Activity/Recreation Hub) to join our hospitality team in Al Ain Abu Dhabi  The role is responsible for overseeing the front of the house operations supervising staff and providing exceptional customer service

Key Responsibilities

Service Excellence

• Greet and welcome guests upon arrival ensuring a warm and personalized experience
• Assisting guests in checkin / checkout process creating a good impression of the brand
• Lead the team in offering individualized support responding to questions and resolving issues in a timely manner

Guest Relations

• Establish strong rapport with guest consider their requirements and assist them in meeting their expectations
• Oversees F&B operations by making sure that Pura Eco Retreats ecofriendly attitude is reflected in the dining experience for the guests
• Assisting guests with transportation arrangements and suggesting about the restaurants activities and other services available in the property
• Working as a point of contact for escalating guest queries and offer prompt effective solutions

Health and Safety

• Supervise recreation activities and guide the staff to ensure their knowledge and safety practices
• Develop and implement health and safety protocols
• Ensure health and safety measures in food preparation storage and service

Leadership and Staff Training

• Train and mentor the employee to deliver consistent and exceptional service aligned with the Company
• Train and guide the F&B staff to improve their abilities product expertise and service effectiveness

Qualifications

• Bachelors degree in hospitality management or related field or equivalent field

Experience

• Proven experience in guest service F&B and recreational roles with at least years in a supervisory capacity
• Proficiency in problem solving and conflict resolution
• Strong leadership skills
• Knowledge of hospitality software and reservation system
• Exceptional interpersonal and communication skills
• Ability to multitask and prioritized in fast paced environment
• Familiarity with health and safety regulations in the hospitality industry

Please note that only shortlisted candidates will be contacted for further consideration

Remote Work

No