Fashion Advisor

Key Responsibilities

Personal Presentation:

• Reflect the image standards of the House, through grooming, sensibilities and language.
• Show warmth, sophistication and refinement in all circumstances.
• Be punctual and arrive in good time each day, taking into consideration meetings and training.
  
  

Client Experience:

• Welcome all clients with sincerity and guide them through the Boutique.
• Advise and take care of clients to the highest possible standard, ensuring to add a personalised touch.
• Offer a total experience by introducing and combining pieces across all CHANEL product categories
• After Sales - Fully understand the After Sales Service policy. Ability to assist all After Sales clients.
• Propose any other suitable Chanel Service when appropriate, in order to enhance overall experience (e.g. Alterations, Home-Delivery etc.).
  
  

Client Relationship:

• Actively recruit new clients - Engage with and educate all customers new to the brand.
• Reactivate lapsed clients - Re-engage and utilise CRM and all other available tools.
• Cultivate long-lasting relationships
• Respectfully acquire a good knowledge of the client’s tastes and do so in a natural way, stemming from a relationship of professionalism, fashion advice and trust
• Act as key contributor to events initiative and suggest clients to invite to Chanel Events. Liaise with client before, during and after event, and feedback to the Management Team.
• Practice complete discretion when handling client information.