Events & CRM Coordinator Temp

Richemont one of the world leaders in the luxury sector has various Houses specializing in jewelry watches and high-end accessories.Each Maison proudly embodies a tradition of style quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time we are committed to innovating and designing new products in line with the values of our Houses through a process of permanent creativity.

OVERVIEW

The Events & CRM Coordinator plays a key role in supporting the execution of the Maisons client engagement strategy across UAE & KSA. Working closely with the Events & CRM Manager Middle East this is a vital role by bringing the Maisons vision to life through elevated client experience fostering client relationship and boutique activations.

KEY RESPONSIBILITIES

CRM & Client Experience

• Support in developing and executing monthly CRM campaigns aligned with business priorities and commercial objectives

• Support boutiques in organizing personalized client experiences personalized private appointments

• Create seasonal product catalogues tailored to each markets assortment as well as bespoke catalogues upon boutique request

• Consolidate and report monthly Bloom KPIs ensuring accurate tracking and timely updates

• Extract monthly client birthday lists and coordinate with boutiques to ensure client treatments are executed on time

• Manage CRM data and perform client reassignment when needed

Events

• Coordinate and execute all events and activations both in-store and external ensuring seamless delivery

• Support in sourcing and managing suppliers vendors venues and talent while adhering to budget allocations and Maison standards

• Liaise with HQ (CRM VM Events teams) to obtain event approvals and ensure alignment with global guidelines

• Oversee all operational requirement for the event including permit logistics supplier deliveries and store set-up

• Capture event content and prepare comprehensive post-event reports including qualitative feedback and performance results

PR Coordination

• Liaise with the PR agency on sample requests for editorial shoots with partners

• Collect and consolidate monthly PR performance reports for regional reporting

• Coordinate with the Merchandising team to identify key investment pieces for each collection and share relevant assortment with the PR agency for press sample selection

Business Development

• Conduct monthly competitor benchmarking across marketing: CRM initiatives client experiences events and media activities

• Perform regular market research on competitor brands and identify regional trends and best practices

Administration

• Raise and monitor IT support tickets ensuring timely resolution of system-related issues

• Coordinate the setup of new boutiques on ViewApp and Rendez-vous platforms

• Manage user access requests for new joiners and coordinate access modifications or extensions across relevant retail systems

• Manage vendor creation purchase orders (POs) amendments and extensions

• Coordinate invoice submission and follow up on payment status with Finance

• Maintain organized records of all A&P invoices

PERSON SPECIFICATION:

• Bachelors Degree in Business Administration Marketing Communications Design or a related field.)

• Interest in Fashion passionate about luxury experiences and has an eye for product

• Strong organizational skills and high creativity

• Ability to work autonomously with a high level of responsibility and accountability

• Effective communication and presentation skills

• Self-motivated driven individual

• Proficiency in MS Office Suite (Word Powerpoint Excel etc.)

• Arabic language is a plus

At Chloé we are committed to promoting employment that is inclusive and respects diversity. Our workplace fosters a sense of community encourages creativity and initiative within our House.

#Richemont #WeCraftTheFuture