Desktop Support Administrator

• The Desktop support administrator shall provide technical assistance and support on computer hardware and Network to ensure smooth IT operations. Constantly monitor the functioning of all IT products and facilitate calibration of required IT products, to ensure smooth IT operations.
• Provide support to users includes: installation, configuration, upgrade, troubleshooting; provide first-level maintenance of needed IT hardware, Network, and desktop software applications; provide onsite support in setting up recovery provisions to enable effective IT support to end users.
• Provide effective incident and problem resolution using highly automated tools such as remote access, online support, and knowledge base systems to enable effective IT support to end users.
• Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.
• Inspect LAN infrastructure and fix minor or major problems/bugs.
• Test and configure software and maintain and repair hardware and peripheral devices.
• Assist in implementing business continuity and disaster recovery plans for the concerned systems, to ensure smooth operations
• Carry out hardware installation, including shelves, power strips, rails, cable management and user equipment and perform remote hand services for users to enable effective IT support to end users.
• Implement system security protocol including password management, data security and discrete working practices where there is access to confidential information to adhere to company’s IT Polices.
• Monitor and support Microsoft server’s platform, i.e. e-mail server, core switches, wireless controllers & wireless network, cache server, and network storages, to ensure security and long-term solutions for ongoing IT issues.
• Ensure that all Operational Procedures are strictly adhered to, in accordance with the set standards, to ensure compliance with company’s IT policy.
• Install network printers, configure scanners and copier on the network, format computers, and install operating systems and other application on all staffs’ PCs, to ensure the smooth operation of computers in the company.
• Perform network address assignment, configuration, and authorization of directory services routing tables and routing protocols to always ensure smooth functioning of IT Networks.
  

Requirements

• Bachelors degree or Diploma in Computer/Information Science
• 5+ years relevant experience is required
• CCNA qualifications are strongly preferred.
• Certified in - ITIL v3 Foundation, MCSA