Customer Support Director

Company Overview:

Working at GE Aerospace means you are bringing your unique perspective innovative spirit drive and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas we will listen. Join us and see your ideas take flight!

Site Overview:

For over 40 years GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering testing and Maintenance Repair and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the regions hot & harsh addition to career opportunities our sites offer a culture focused on respect for people and giving back to the community through grants and philanthropic programming.

Role Overview:

• Act as the primary liaison between the customer and GE for technical commercial and operational issues across the engine fleet (GEnx GE90 GP GE9X)
• Lead the cross-functional customer team coordinating engineering MRO supply chain and commercial stakeholders to resolve customer needs
• Manage day-to-day airline operations including fleet health monitoring AOG support and escalation management
• Own CSA (Contractual Service Agreement) contract administration scope billing accuracy entitlements and renewal/negotiation support
• Drive fleet management activities: shop visit forecasting induction planning turnaround tracking and spare engine/parts availability
• Identify and lead process improvement initiatives using Kaizen and Lean methodologies to enhance customer satisfaction and operational efficiency
• Prepare and present performance reviews (e.g. MOR/QBR-style updates) covering KPIs such as reliability delinquency and contract health
• Build long-term customer trust through proactive communication transparency and reliable follow-through on commitments

Required Qualifications

• For roles outside of the USA- This role requires significant experience in the Services & Customer Service Management. Knowledge level is comparable to a Masters degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Masters degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

• Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document plan market and execute programs. Established project management skills.