Customer Relations Manager

• Co-operating and influencing the commercial team, the CR team and other support functions to ensure that they understand the customer’s perspective when implementing new solution and evaluating exiting ones.
• Knowing the local market and working with the commercial team to support commercial activities, which will convert more visitors to customers, and generate repeat store visits, balancing our business needs with our customers’ needs?
• Having in place service agreements with external providers, ensuring these are clearly communicated and priced in store, which support sales. Ensure they deliver a standard of service that contributes to making the IKEA store first choice for home furnishings.
• Working with the check-out manager and store team to ensure the check-outs are appropriately staffed at all times of the day in order to make it easy and convenient for us to close sales.