Customer Experience Analyst

Requirements

Requirements:

• Experience working in Banking/Financial Services is preferred
• Good understanding of customer experience principles and methodologies
• Excellent presentation and communication skills, both written and verbal, with experience in presenting findings and recommendations to senior stakeholders
• Proficiency in customer research methodologies
• Proficiency in Excel and PowerPoint
• Ability to work collaboratively in a cross-functional team environment
• A customer-centric mindset and a passion for delivering outstanding customer experiences
• Strong project management skills to drive initiatives from concept to implementation
  

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.