Customer Advisor

Responsibilities

• Act as the main point of contact for customers, answering inquiries and resolving issues in a timely and professional manner.
• Manage customer accounts, ensuring accurate and up-to-date information.
• Provide product knowledge and recommendations to customers based on their needs and preferences.
• Proactively contact customers to offer support, resolve concerns, and ensure customer satisfaction.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Understand and adhere to company policies and procedures.
• Stay up to date with product knowledge and industry trends to effectively assist customers.
  

Requirements

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and ability to think critically.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Proficiency in using customer management systems and software.
• Strong attention to detail and accuracy.
• Exceptional interpersonal skills and ability to build rapport with customers.

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