Credit Control Officer MF

We are looking for a :
Credit Control Officer M/F
based in Dubai


The big picture :


Budget targets for Bad debts and DRO improvements

Supervise a skilled credit control team who support our clientfacing colleagues with collections and reconciliation

Ownership and accountability for credit control and counterparty management oversite of broker and reinsurers to ensure portfolio performance

Build relationships with Marsh colleagues from multiple offices and drive continuous improvement

Work closely with the Portfolio Specialist and be responsible for communicating feedback within your team and supported offices identifying trends evaluating/resolving any escalated service issues and playing a key role in the growth of the department


We will count on you to:


Manage the Credit Control and Cash Allocation team (5/6 people based in Mumbai)

Take ownership and accountability for credit control and counterparty management oversite of broker and reinsurers to ensure portfolio performance

Monitor reinsurance premium payments to ensure contractual obligations are met and reinsurers remunerated for cover afforded

Review and evaluation of contract terms to ensure due dates are captured allowing timely recovery of reinsurance balances

Perform evaluation of actual vs estimated premium and Revenue Collection

Liaise withReinsurance Accounting Management team underwriting lines of business claimsBrokersandReinsurersto resolve queries

Establish and ownBroker andReinsurermeetings to drive cash collection

Secure monthly reporting into Group Finance and back to underwriting team to seek agreement and understanding of all material movements

Reconcile receivable balances between related parties books

Ensure compliance with the Finance month/quarter/yearend deadline requirements

Share knowledge on portfolio handling across Reinsurance accounting team to ensure business continuity

Support key departmental initiatives and projects such as change in core reinsurance systems control and process enhancement and admin development

Analyse Aged Debt to ensure reduction in >30day debt and prevention of further debt deterioration

Conduct portfolio analysis of reinsurer exposure Reinsurer and Broker payment performance as well as program and line of business performance

Deliver team training on credit control and counterparty management practice and procedure

Manage NOC protocol


People Management :


Manage day to day performance of team members and monitor KPIs

Provide timely feedback and create action plan for improvement

Formulate training and development plan for the team

Assess high performers and develop career or growth paths. Plan technical / managerial certification or training

Ensure technical competency is achieved for resources executing specialized processes


Stakeholder Management and Communication


Manage internal and external stakeholders.

Ensure timely delivery of outputs and follow escalation guidelines to highlight gaps in performance or delays

Ensure timely and accurate handling of client / insurers escalations queries or issues.

Adherence to communication document to close the loop and maintain transparency

Produce reports to measure performance and highlight gaps for nonadherence upstream or downstream functions


Continuous Improvement


Challenge the current state and identify process improvement opportunities perform process value analysis and

Analyze current performance gaps and formulate corrective and preventive actions

Assess escalations and complaints from stakeholders and perform root cause analysis. Formulate action plan to reduce or eliminate the same

Benchmark performance and set improvement goals on a quarterly and yearly basis for the team


What you need to have :


5 Years Experience in Region ReInsurance Industry

Strong communication skills you will speak to leaders and collaborate with client teams who are remote so effective verbal and written communication is key

Good organizational and time management skills to multitask and work effectively under pressure to meet deadlines

Intermediate Microsoft Office proficiency knowledge of basic Excel formulas pivot tables PowerPoint and Outlook

Navins tool knowledge is a nice to have

Managerial aptitude desire to coach mentor and develop the team you are supervising

Ability to work and adjust in a fastpaced and dynamic environment as needed in order to support the needs of the business


About us:

Marsh is the worlds leading insurance broker and risk adviser. With more than 45000 colleagues operating in more than 130 countries Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC) the leading global professional services firm in the areas of risk strategy and people. With annual revenue of over $20 billion Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four marketleading businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. For more information visit (link removed) follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background civil partnership status disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments please contact us (email removed)

Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one anchor day per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Officebased teams will identify at least one anchor day per week on which their full team will be together in person.