Corporate Operations Engineer

Responsibilities

• Provide user support that includes root cause analysis of IT issues on multiple technologies and platforms (e.g., hardware, software, tools, services, networks, integrated video, and audio conferencing equipment at Google scale).
• Use insights gained through direct support to advocate for users, working with partner teams to identify problematic user journeys and prioritize solutions.
• Partner with and lead peers, vendors and other technical support teams to coordinate troubleshooting process and resolution for incidents and problems in a timely manner. Act as an escalation point for particular regions, areas of expertise or technical support channels.
• Develop scripts, tools, processes or solutions to proactively prevent problems, improve user productivity, and automate recurring tasks as part of longer term and global service improvements.
• Participate in IT projects, focusing on delivering a solution or technical improvement.