Cinema Operations Lead Reel Entertainment - Emaar Properties

PERFORMANCE DRIVEN CULTURE:

• Operational Leadership : Oversee the daytoday operations of the cinema including ticketing concessions and customer service to ensure a seamless and enjoyable experience for patrons.
• Team Management: Recruit train and manage cinema staff fostering a positive and customercentric work culture. Provide leadership and guidance to ensure a highperforming and motivated team.
• Customer Service Excellence: Maintain and enhance high standards of customer service to create a positive and memorable cinema experience. Address customer inquiries and concerns in a professional and timely manner.
• Financial Management: Manage the cinemas financial performance including budgeting revenue optimization and cost control measures. Implement strategies to maximize profitability and achieve financial targets.
• Programming and Content Management: Collaborate with distributors and studios to curate an engaging and diverse film lineup. Plan and execute promotions events and special screenings to attract and retain audiences.
• Facility Maintenance: Ensure the cleanliness maintenance and overall presentation of the cinema facility meet high standards. Coordinate with relevant teams for repairs and improvements.
• Marketing and Promotion: Develop and implement marketing strategies to drive attendance increase ticket sales and promote loyalty programs. Collaborate with the marketing team to execute effective promotional campaigns.
• Inventory and Concessions Management: Manage inventory levels for concessions ensuring a sufficient and appealing selection for patrons. Implement efficient ordering and stocking procedures.
• Health and Safety Compliance: Ensure compliance with health and safety regulations including cleanliness sanitation and emergency procedures. Conduct regular training sessions to uphold safety standards.
• Community Engagement: Build and maintain positive relationships with the local community including schools businesses and organizations. Implement community engagement initiatives and partnerships.
• Reporting and Analysis : Generate and analyze reports related to attendance revenue and customer feedback. Use data to make informed decisions and implement improvements.

TECHINICAL SKILLS AND COMPETENCIES:

Technical Skills

• Point of Sale (POS) Systems
• Digital Cinema Projection
• AudioVisual Systems
• Ticketing Software
• Technology Integration

Competencies:

• Leadership
• Customer Focus
• Financial Management
• Marketing and Promotion
• Team Management
• Operational Excellence
• Communication Skills
• Problem Solving
• Community Engagement

QUALIFICATION & EXPERIENCE:

• Bachelors degree in Business Hospitality or a related field.
• Proven experience in cinema or entertainment management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Financial acumen and budget management experience