Care Advisor

Your key responsibilities:

• Responding to queries regarding cover, claims, hospitalization, complaints
• Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
• Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

What you bring

• Experience in a customer focused role , in a an administrative capacity
• Previous experience in call center environment would be beneficial.
• Experience working in pressurized environment with tight deadlines.
• Strong Knowledge of Microsoft Office ( Excel, Word).
• Applicants must be flexible to work within our rotating shift patterns (Day Hours from Monday to Friday and rotational day Hours on Saturdays).
• Valid EU work permit with the ability to work full time year round.
• Fluency in English and second language (Italian).