Business Manager - R....
Business Manager - Restaurants - Kitopi
نُشرت في :
23-01-2024
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رقم الوظيفة : 2470242
Kitopi is the worlds leading techpowered multibrand restaurant. With a mission to satisfy the worlds appetite Kitopi operates a portfolio of both invested and franchised F&B brands serving as enablers in the food market by helping brands to grow and scale both in the delivery and dinein space.
Launched in Dubai UAE in January 2018 Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021 Kitopi announced its $415 million Series C funding round led by the worlds largest technologyfocused investment fund Softbank Group Corps Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status making it the fastest Unicorn to have emerged from the MENA region.
As a leading foodtech business Kitopis growth has been largely fueled by its innovative and scalable software solutions. Kitopis kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) an inhouse suite of applications that optimizes cloud kitchen operations in realtime. As part of its growth roadmap technological innovation data science artificial intelligence and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.
With over 4000 employees Kitopi currently operates 200 locations across the UAE KSA Kuwait Bahrain and Qatar and runs its engineering hub in Krakow Poland its robotics hub in Denmark and its global customer experience center in Dubai UAE.
The Business Manager is responsible for driving the companys business and increasing its revenue identifying and developing new business opportunities and building and expanding the presence of the company and its brands. Overseeing the daytoday operations and longterm success of the restaurants.
What Youll Do
Operational Management:
- Oversee and optimize daily restaurant operations.
- Ensure compliance with health and safety regulations with Quality control teams.
- Implement and maintain operational standards and procedures.
- Responsible for the performance of outlets including general appearance quality taste employees and profitability.
Financial Management:
- Help develop and manage budgets forecasting revenue and expenses.
- Monitor and analyze financial reports identifying areas for improvement.
- Analyzes sales labor inventory and controllable on a continual basis and coaches RMs to take specific corrective action to meet or achieve margin and sales growth targets.
- Implement costcontrol measures to maximize profitability.
Team Leadership:
- Recruit train and manage restaurant staff.
- Foster a positive work environment and team culture.
- Setting team KPIs.
- Conduct performance reviews and address employee concerns.
Customer Experience Quality:
- Ensure highquality customer service and Service excellence.
- Implement strategies to enhance the overall dining experience.
- Monitor Quality and Ratings and implement action plans to create impact.
- Address customer feedback and implement improvements.
- Marketing and Promotion:
- In Collaboration with Marketing teams develop and execute marketing strategies to attract customers.
- Collaborate with marketing teams to promote special events or offers.
- Monitor market trends and adjust strategies accordingly.
Strategic Planning:
- Help develop and implement business strategies to achieve financial goals.
- Identify opportunities for business growth and expansion.
- Lead the openings and closings of assets in existing and new territories.
- Stay informed about industry trends and competitors.
Regulatory Compliance:
- Ensure compliance with local business and health and safety regulations
- Stay updated on licensing requirements and coordinate renewals.
What Are We Looking For
- A minimum university degree in tourism & hotel management or Business administration is highly preferable.
- 68 years supervisory experience in either a food service
- Minimum of 56 years overall experience with emphasis on operations in a retail and/or consumeroriented service industry
- Experienced in operations management and business administration (minimum 23 years) with responsibility for achievement of operations targets i.e. sales profit people management and procedural compliance.
- Thorough knowledge of company performance metrics product specifications and management systems
- Demonstrated track record of workplace achievement in the selection coaching and development of managerial employees
- Proven ability to drive customer satisfaction financial performance and employee satisfaction
- Language skills: fluent in English Arabic added benefit
- IT Skills: Excellent MS Office.
- Creativeness and initiative
- Communication & Presentation skills
- IT Skills: Excellent MS Office especially PowerPoint and Internet Research
Recruitment Process and Timeline
First you apply and let our recruiters review your profile. After reviewing you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function you may need to attend 23 rounds (which might include case study roleplay trial or live coding this will be communicated to you in the initial conversation). Upon successful completion your recruiter will get in touch with you to discuss the offer. We aim to take you through this process within 23 weeks.
Benefits
Extensive learning opportunities we offer many hard and soft skills training to help you improve and challenge yourself
- Youll be involved in customized workshops run by Kitopi Academy
- Youll have a chance to work in an international diverse and inclusive environment
- Youll be part of one of the most caring communities out there.
- Finding a chance to become a shareowner with our ESOP plan (T&C Applies)
- Free and unlimited access to a nutritionist because we care about you
- No Dress Code! (T&C Applies)
- Extended maternity and parental leave
- The infamous team activities and social events are bursting with fun
- Inclusive Private Health Insurance
- Up to 50% discount from Kitopi brands
- Annual leave as per the company policy
So what does it really mean to work at Kitopi
We are constantly striving to make Kitopi the best place to work in the world by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe included and like they truly belong.
Kitopi is an equalopportunity employer. While we currently operate in 6 countries we are over 70 different nationalities of talented Kitopians. We celebrate our rich diverse backgrounds lifestyles and cultures and have a 0 tolerance policy towards racism bigotry and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that were all proud to work for.
Along with offices in all the markets we operate in we also believe in a work from anywhere policy you get to choose the environment you operate in because we believe this will help you deliver work youre proud of.
Techenabled and customerobsessed at Kitopi we are a team of passionate humans who are on a mission together to satisfy the worlds appetite.
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