Business Account Manager

• Manage multiple BU stakeholders to maximise the potential of the SHARE programme for the BUs and for Majid Al Futtaim as a whole
• Maintain an overarching view of all SHARE-related related activities and requirements for each BU, and act as the BU SME within SHARE.
• Promote the loyalty programme strategy and roadmap with BUs
• Facilitate and drive annual planning with the BUs and quarterly reviews
• Work with the BUs to devise annual SHARE targets and plans across marketing, technology and operations – working along side the SHARE team responsible for each of these areas
• Understand and share BU strategies with the wider SHARE team and represent the BUs in decision making regarding SHARE programme initiatives and developments
• Assist with budgets and business cases as required to deliver BU specific projects
• Monitor and track BU related KPIs and work with BUs to take corrective action
• Facilitate and manage recurring BU-specific governance forums, including quarterly business reviews with each of the relevant BUs
• Assist the BUs in resolving any SHARE related issues that arise during the year across all functions
• Problem solve and ensure timely response and delivery of solutions from the SHARE team and/or other MAF teams as required, on behalf of the BU – e.g. Holding Technology
• Assist with presentations for multiple stakeholder forums and communicate across levels of seniority and functions
• Assist Strategy & Design senior manager with reporting related to BU performance