BOOKING COORDINATOR

To provide a customer-focused, professional, first point of contact service to their customers, screening and filtering calls appropriately, taking accurate and full messages and if necessary referring to a manager.

Having a sensitive and person-centred approach to conversations which might be of a highly confidential nature.

Ensuring all information and data is handled in accordance with data security and data protection procedures and relevant data bases and records are kept up to date.

Offering non-technical advice and information regarding procedures, arrangements, queries and complaints and escalating them to the line manager if necessary.

To handle all relevant queries and investigate, resolve or escalate to the appropriate manager in a timelymanner.

To answer high volume incoming calls within three rings using company standardgreeting.

Toadheretoallcompanysafety/riskproceduresandtotakenecessaryappropriateactionin accordance with any breaches of these procedures, specifically the Lone WorkerPolicy.

To ensure that all correspondence is handled in an effective and efficient manner within agreed specifiedtimescales.

To prepare for and participate in monthly one to one meetings with the Office Manager/Senior BookingsCoordinator.