Technical Service Specialist
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 11 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
JOB DESCRIPTION:
About Abbott
Abbott is a globalhealthcareleader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.
Working at Abbott
At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of .
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.
Technical Service Specialist
This position works out of our UAE location in the Abbott Core Labs division
About Diagnostics Division
Were empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day more than 10 million tests are run on Abbotts diagnostics instruments providing lab results for millions of people.
What Youll Do
Primarily responsible for performing installation maintaining and troubleshooting of ADD instruments as well ascustomer satisfactionwithin a given area. Is anxious to find solutions to minor reagent problems.
Works in a defined territory and be able to take extra projects within the service organization as requested by Service Manager within and outside the country/region
Products/Strategy planning responsibilities:
Should have knowledge of Bio Medical Instruments and their functionality be able to demonstrate all operational capabilities of the instruments.
Sales activity responsibilities:
Responsible for achievingService SalesTarget as assigned.
Projects implementation responsibilities:
Always represents Abbott in a professional manner to develop and preserve a favorable customer relationship and achievecustomer satisfaction.
Supports colleagues within department and cross-functionally once needed and ensure success by consultation coaching andcounselingonce needed.
Performs emergency repair and preventative maintenance at customer site.
Performs modification andengineeringupdates at customer site.
Give customers instructions on how to change instrument parts on how to apply the instrument-related software.
Prioritize service calls within assigned areas.
Prepare detailed documentation for each service call. Sells service agreement & renewal.
Troubleshoot problems are associated with the instrument operator and any application.
Identifies situations creating customer dissatisfaction and implements corrective action to resolve
Implements major product upgrades relative to their assigned product group
Work as technical coordinator and advisor for specific product group
Monitor theSpare partsusage and inventory for his product and as per Abbott standard.
Create ideas and action plan to improve the Service department andcustomer satisfaction.
Act proactively and self-driven by utilizing Active Sense Technology tools to ensure productivity and drive efficiency in labor and Spare Parts utilization.
Ensures that all activities are performed in compliance with quality system requirements.
General Responsibility:
To comply with company policies and procedures and maintain quality ethics goals.
Accountability:
Impactcustomer satisfactionwith Abbott products. This position requires efficient and effective communication with Abbott users including operators of the equipment. Failure to perform may have a negative impact on market share andproduct sales.
Know the Business:
Understand both customers and market. Decision based on facts on logical experience. Identifies problems andtrends.
Drive for Results:
Sets higher goals and achieves with quality. Focus onperformanceindicators. Assessment and self-assessment knowledge.
Innovation:
Establish innovative ideas and programs to increasecustomer satisfactionand service department effectiveness.
Teamwork:
Create a Positive Teamwork environment within Service Department plus Sales andMarketingto synchronize efforts of achieving company goals.
Required Qualifications:
Bachelors Degree of Bio-medicalengineering.
5-10 years of experience in related field (Abbott Instruments Experience is an advantage)
Experience in troubleshooting as well as contacts to customers are of advantage knowledge of the diagnostics market electronicmechanicaland chemical knowledge. and or a proven track record in a similar position supported by management and customer references.
Successful engagement with customers specifically key stakeholders and lab staff.
Strong experience and process skills of business functions service delivery.
Strong communication skills.
Coaching and training skills.
Strong experience in use of analytical tools and software
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
Connect with us at on Facebook at on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Field Services
DIVISION:
CRLB Core Lab
LOCATION:
United Arab Emirates > Abu Dhabi : Abu Dhabi Islamic Bank Building
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
IC
المهارات المطلوبة
عن الشركة
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... اعرض المزيد
