Rebuilds Specialist

Role Definition

Caterpillars Electric Power Division isseekingaRebuild Specialist to support global aftermarket growth through the development andcommercialdeployment of rebuild offerings. This role focuses on shaping how rebuild solutions are defined priced and executed across the dealer network by combining technical knowledge with commercialexperienceand field engagement.

The Rebuild Specialist works closely with dealers sales teams and internal partners to translate service data into practicaldealerreadycommercial offerings that improve customer value profitability and lifecycle performance.

What You Will Do

• Analyze dealer work orders rebuild scopes parts content and labor structures toidentifyrebuild cost drivers and commercial opportunities.

• Support the development and refinement of tiered rebuild and repair offerings aligned to customer needs dealer capabilities and lifecycle strategies.

• Build andmaintainrebuildingpricing frameworks and benchmarks to support competitive positioning and consistent market execution.

• Partner with Sales MarketingPartsPricing and Product Groups to ensure rebuild offerings are commerciallyviableandfieldready.

• Work directly with Caterpillar dealers to support rebuild strategy deployment offering adoption and commercial execution.

• Participate in dealer workshops and field engagements tochampionrebuild frameworks pricing logic and value propositions.

• Translate technical and financial rebuild data into clear insights and recommendations for internal stakeholders and leadership.

• Support aftermarket new product introductions and repairoptionlaunches by ensuring rebuild offerings align with enterprise growthobjectives.

• Incorporate dealer and field feedback to continuously improve rebuild offerings andgotomarketapproaches.

What You Will Have
Customer Focus:

• Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability toleveragethat information in creating customized customer solutions.

• Facilitatescreationof the right products and services to resolve customer business issues.

• Fosters strong customer relationships via delivery on commitments open communication and on-going feedback/improvement.

• Advisesothers on creating customer focused environments in various scenarios.

• Anticipates customer needs focusing efforts to proactively meetneedsand exceed customer expectations.

• Measures andobservescustomer satisfaction levels toascertainand implement service improvement alternatives.

• Communicates and models the criticality of customer focus as an organizational strategy.

Industry Knowledge:

• Knowledge of the organizations industry group trends directionsmajor issues regulatory considerations and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

• Discusses industry-specific flagship products and services.

• Demonstrates current knowledge of the regulatory environment for industry segment

• Describes the contribution ofownfunction as it relates to the industry segment.

• Participates in major industry professional associations;subscribesto industry-specific publications.

• Currently works with a major industry segment and associated functions and features.

Effective Communications:

• Understandingofeffective communication conceptstoolsand techniques; ability to effectivelytransmit receive and accurately interpret ideas information and needs through the application ofappropriate communicationbehaviors.

• Reviews others writing or presentations and provides feedback and coaching.

• Adaptsdocuments and presentations for the intended audience.

• Demonstrates both empathy and assertiveness whencommunicatinga need or defending a position.

• Communicates well downward upward and outward.

• Employsappropriate methodsof persuasion whensolicitingagreement.

• Maintains focus on the topic at hand.

Value Selling:

• Knowledge of the principles and practices for selling productstechnologyand services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.

• Usesvalue selling techniques to successfully engage customers.

• Researchthecustomersindustry and organization beforeattemptingsales calls.

• Discusses issues and considerations regarding current value selling practices and recommends potential improvements.

• Quantifies proposed costsbenefitsand value in customer terms.

• Defines and documents value-added activities and their benefits to customers beyond theinitialsales transaction.

Decision Making and Critical Thinking:

• Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  Differentiates assumptions perspectives and historical frameworks.
  Evaluates past decisions for insights to improve decision-makingprocess.
  Assesses andvalidatesdecision options and points and predicts their potential impact.
  Advisesothers in analyzing and synthesizing relevant data and assessing alternatives.
  Uses effective decision-making approaches such as consultative command or consensus.
  Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Business Development:

• Knowledge of business development toolstechniquesand approaches; ability to explore and develop potential areas of business growth for the organization.

• Summarizes the stages of the business development lifecycle.

• Assistsin developing new geographical areas for the organizations products or services.

• Implementcommon business development incentive programs.

• Assistsin creating an incentive plan to encourage new business growth and development.

• Researchapproaches for exploring new business opportunities.
  

Negotiating:

• Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Usesactive listening and probing techniques to surface problems issues and interests.

• Demonstrates a willingness toexamineown position.

• Presentsown position and listens attentively topositionof others.

Relationship Management:

• Knowledge of relationship management techniques; ability toestablishand maintain healthy working relationships with clients vendors and peers.

• Communicates to clientsregardingexpectationsof all parties.

• Participates in negotiating the terms ofthe business relationship.

• Conducts periodic reviews of work effort progress issues and successes.

• Maintains productive long-term relationships with clients or vendors.

• Creates opportunities to educate support teams on client priorities.

• Empowers others toestablishcollaborative healthy relationships.

Top Candidates Will Also

• Background in dealer service operations product support rebuilds repair options or aftermarket commercial roles.

• Understanding ofCaterpillar dealer business models and service operations.

• Experience with analytical tools such as Excel Lens ThoughtSpot or SIS Web.

• Demonstrated commercial acumen andcustomerfocusedproblem solving.

• Strong interpersonal skills and comfort leading discussions inworkshopor field environments.

Additional Information

• This position supports global dealer engagement and requires periodic travel to dealer locations and regional meetingup to30%

• This role requires 5 days working from office