Residences Butler St Regis Residences Financial Center

POSITION SUMMARY

As the original House of Luxury St. Regis Residences delivers a refined residential interpretation of the legendary St. Regis service culture. At the heart of this experience is the Butler ethoshigh-touch personalized intuitive and discreetadapted to a private residential environment.

The ButlerBell Attendant serves as a Luxury Service Ambassador for the residential community providing seamless anticipatory and personalized services to all owners and residents. Unlike a hotel environment this role operates on a shared-service model where ButlerBell Attendants collectively support the entire residential community rather than being assigned to individual residents.

This position combines the heritage and personalization of the St. Regis Butler program with the operational support and presence of a Bell Attendant ensuring an elevated residential experience while respecting privacy continuity and long-term relationships.

Resident Experience & Personalized Service

• Deliver bespoke high-touch services to residents and their guests aligned with St. Regis Butler service standards and adapted to a residential setting.
• Build long-term rapport with owners and residents proactively anticipating preferences and service needs over time.

• Support residents during arrivals departures extended stays and special requests ensuring consistency and discretion.

  Arrival Departure & Bell Services

• Greet and escort residents and their guests upon arrival and departure.
• Assist with luggage handling storage and transportation to and from residences or designated service areas.
• Assist residents and visitors entering and leaving the property including vehicle assistance and coordination with valet or parking services.
• Manage the receipt handling tracking and in-residence delivery of packages parcels groceries and food deliveries for residents providing a seamless and discreet residential service experience.
• Explain residence features amenities and services when required particularly for new owners or guests.

Residential Operations & Coordination

• Operate within a shared ButlerBell service structure ensuring equitable and consistent service delivery to all residents.
• Coordinate daily service activities among the ButlerBell team to maintain coverage and service continuity.
• Verify that supporting departments are informed aligned and equipped to fulfil resident requests efficiently.

• Maintain awareness of resident movements and special requirements while strictly respecting privacy and confidentiality.

  Standards Safety & Professional Conduct

• Uphold St. Regis brand standards residential policies and community by-laws at all times.
• Maintain impeccable grooming uniform standards and professional communication.
• Create and contribute to a safe working environment by following all company policies and reporting incidents or unsafe conditions promptly.
• Maintain awareness of unauthorized or undesirable persons within the residential property.

• Demonstrate cultural sensitivity discretion and professionalism in all resident interactions.

  Physical & Operational Requirements

• Remain active throughout the shift including standing walking and moving across the property.
• Perform hands-on tasks including lifting carrying pushing and pulling items up to 50 lbs independently and heavier items with assistance.
• Navigate stairs ramps uneven or slippery surfaces as required.
• Perform other reasonable duties as requested by management in support of residential operations.

Residential-Specific Responsibilities

• Work hand in hand with the appointed Community Management Company (Strata) to ensure aligned and efficient community operations.
• Operate in compliance with community rules by-laws and governance structures applicable to residential properties.
• Deliver services with a resident-first mindset focused on long-term relationships rather than transient guest experiences.
• Maintain the highest standards of confidentiality and discretion recognizing the private nature of residential living.
• Adapt service delivery and operational decision-making to the specific needs of a residential environment distinct from hotel operations.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

• Previous experience in luxury hospitality branded residences private clubs or high-end service environments.

• Strong interpersonal skills with a natural passion for personalized service.

  Required Qualifications

• Minimum of 6 months of related work experience in hospitality or service-oriented roles.
• Ability to communicate clearly and professionally in English; additional languages are an advantage.
• Physically able to perform the duties outlined above.