Technical Account Manager Ansible (Dubai, UAE)

About the Job:

Red Hats Technical Services team is looking for an experienced enterprise-level engineer to join us as a OpenShift Technical Account Manager (TAM) in Dubai UAE.

In this role youll work with a small set of key customers to provide hands-on technical and architectural guidance for the Red Hat Ansible Automation Platform. At Red Hat customer support includes far more than just break-fix solutions. Customers get industry-leading resources that enable their technical environments to run efficiently so they can focus on growing their businesses. Technical account management is a premium offering that builds maintains and grows long-lasting customer loyalty between Red Hat and our customers. You will forge relationships with your customers develop a deep technical understanding of their Red Hat implementation share technical best practices and act as point of contact for any major incidents managing the customers expectations and communications through resolution of such incidents. You will tailor support for each customers environment facilitate collaboration with their other vendors and advocate on their behalf. At the same time youll work closely with our Engineering Research and Development Product Management and Global Support teams to debug test and resolve issues. The ideal TAM is a team player enjoys working hard exhibits professionalism is dedicated to meeting and exceeding expectations building relationships has excellent collaboration skills is able to learn new technologies quickly and uses their time efficiently.

What You Will Do:

• Support enterprise customers implementing Red Hat Ansible Automated Platform solutions

• Serve as the primary customer advocate within Red Hat facilitating communication and collaboration across teams

• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation

• Rapidly learn and stay current with new technologies including container orchestration registries build strategies microservices and automation environments

• Specialize in Ansible Automation Platform providing expertise on its implementation and use

• Perform technical reviews to proactively identify and prevent issues sharing knowledge across teams

• Gain a comprehensive understanding of the customers technical infrastructures environments hardware and product usage

• Investigate and respond to support requests via various channels including online phone video call chat etc.

• Provide strategic advice and guidance on current and future Red Hat products and solutions

• Manage customer cases maintaining clear and concise documentation

• Collaborate with engineering R&D product management and technical support teams

• Create and maintain technical documentation for issue resolution and knowledge sharing

• Manage and grow customer relationships through attentive relationship-based support

• Visit customer sites as needed and ensure exceptional service experience

What You Will Bring:

• Experience in a technical support software development or engineering or quality assurance organization

• Extensive technical knowledge of Red Hat Ansible Automated Platform and similar automation technologies including Chef Puppet SaltStack etc; broad knowledge of automation practices and principles

• Experience with configuration management application deployment and infrastructure orchestration technologies

• Experience with Enterprise Linux environments

• Ability to collaborate effectively in an English speaking environment

• Ability to manage and grow existing customer relationships by delivering proactive relationship-based support

• Ability to convey complex information to customers clearly and concisely

• Ability to manage multiple issues and projects

• Bachelors degree in a technology-related discipline is preferred

• Software engineering background; experience with RPM-based Linux technologies

• Experience with Linux system administration preferably Red Hat Enterprise Linux (RHEL) or a derivative is preferred

• Experience working in DevOps environments preferred

• Experience with container technologies such as Docker Podman and Kubernetes preferred

• Experience deploying applications in cloud environments and developing containerized applications a plus

• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts preferred

• Familiarity with source code management tools like Git or Apache Subversion (SVN) a plus

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About Red Hat

Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.

Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
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