Telecom & Infrastructure Engineer
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تاريخ النشر:
نُشرت قبل 2 ساعة
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ملخص الوظيفة
About ClearGrid
ClearGrid is on a mission to revolutionize the debt resolution industry. Were using AI automation and real-time data to completely rethink how debt collection works unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding the collections starting from scratch with modern tools.
Were a fast-growing startup with ambitious goals and were looking for builders who are hungry to make a real dent in a space with massive untapped potential.
Role Overview
We are seeking a highly skilled and experienced Telecom & Infrastructure Engineer Voice & Telco Systems. This role owns the end-to-end telecom and voice infrastructure that connects onpremise telco providers (ISDN) to our cloudhosted PBX and AI systems. The engineer will be responsible for
designing maintaining troubleshooting and scaling voice connectivity while acting as the technical
owner for telco vendors especially across UAE and Saudi Arabia.
This is a handson role. We are not looking for a paper architect or a pure IT admin we need someone who understands real-world telco problems knows how carriers work in the Middle East and can independently drive solutions
Key Responsibilities
Telecom & Voice Infrastructure
Own and maintain ISDN PRI (E1) connectivity terminated at office locations
Configure and manage ISDN gateways / PBX hardware used for ISDN SIP conversion
Ensure clean ISDN signaling (Q.931 / Euro ISDN / QSIG)
Handle DID mapping CLI presentation channel capacity and scaling
SIP PBX & Cloud Integration
Manage SIP trunks between onprem gateways and cloudhosted PBX (AWS)
Troubleshoot SIP signaling RTP media codecs DTMF and audio issues
Debug common issues such as oneway audio call drops call setup failures
Work with Yeastar / Asterisk / FreeSWITCHbased systems (or similar)
Network & VPN Connectivity
Ensure stable sitetosite VPN connectivity for SIP/RTP traffic
Coordinate with firewall setups (Fortinet or equivalent)
Understand NAT traversal and voicespecific networking constraints
Vendor & Telco Management & Operations (Critical Part of the Role)
Serve as the main technical liaison for telecommunications vendors.
Proactively identify evaluate and integrate ISDN/voice carriers.
Manage and coordinate the end-to-end process: provisioning migrations testing and cutovers.
Resolve escalated issues by engaging directly with carrier NOCs and field engineers.
Enforce quality standards challenging vendors on unacceptable routing signaling or service quality.
Operations & Documentation
Perform rootcause analysis for telecom incidents
Create and maintain architecture diagrams and runbooks
Document call flows vendor dependencies and recovery procedures
Support expansions new office setups and vendor transitions
Requirements
Strong handson experience with ISDN PRI (E1) configuration and troubleshooting
Solid understanding of SIP RTP codecs DTMF and call flows
Experience working with PBX systems (Yeastar Asterisk FreeSWITCH Cisco etc.)
Direct experience dealing with telco providers (not via middlemen only)
Mandatory: Regional Vendor Knowledge (UAE & KSA)
Proven knowledge of where and how to procure ISDN / voice connectivity in:
UAE
(DU Etisalat)
Saudi Arabia
(STC Salam Mobily Zain)
Familiar with:
Local telco procurement processes
DID allocation and CLI regulations
Provisioning lead times and dependencies
Common carrier limitations and workarounds
Able to independently:
Shortlist vendors
Coordinate installations and migrations
Manage carrier escalations endtoend
Preferred Experience
Sitetosite VPNs for voice traffic
AWS networking basics
Fortinet or enterprise firewall exposure
Experience with AudioCodes Sangoma or Patton gateways
SBC or carrier interconnect experience
Why Join ClearGrid
Real ownership: Youll play a central role in building products that redefine how collections work in the future
Massive industry impact: This is one of those rare spaces where almost everything is still to be built.
High-growth team: Were scaling fast and the systems tools and processes you help create will shape our foundation.
المهارات المطلوبة
- Jenkins
- Ruby
- Python
- الدليل النشط
- كلاود
- PowerShell
- Windows
- AWS
- Linux
- SAN
- Java
- استكشاف الاخطاء
- دعم
- Puppet
- المعدات الحاسوبية
عن الشركة
ClearGrid is a digital platform redefining debt resolution through AI-driven, customer-first solutions. We help lenders streamline recovery while providing borrowers with tailored, flexible options that prioritize financial stability and trust. By focusing on transparency and regulato ... اعرض المزيد
