Assistant Director of Sales

JOB SUMMARY

Assists in leading the propertys segmented sales effort (e.g. group transient association corporate etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.

• Bring 57 years of hotel sales experience including at least 3 years in the leisure segment.
• Possess strong experience managing wholesale OTA and travel trade partners.
• Have experience in a luxury or 5star hotel environment; Marriott experience is a plus.
• Demonstrate strong knowledge of UAE/GCC leisure market trends and competitive landscape.
• Show proven ability to meet and exceed revenue and production targets.
• Be proficient in Opera Salesforce and other hospitality sales tools.
• Display excellent negotiation communication and presentation skills.
• Present a polished professional demeanor with strong relationshipbuilding capability.
• Be selfmotivated commercially minded organized and able to perform under pressure.
• Conduct sales calls client meetings sales trips and represent the hotel at trade shows.
• Strengthen hotel visibility and relationships through familiarization trips and client engagement.
• Collaborate with Revenue Management on pricing forecasting and distribution strategies.
• Work with Marketing on leisure campaigns seasonal offers and marketspecific promotions.
• Coordinate with Reservations and Operations to ensure smooth handling of leisure FIT and group bookings.
• Maintain accurate account information and production data in Salesforce Opera and other sales systems.
• Prepare weekly reports monthly forecasts and market intelligence updates for leadership.
• Knowledge of German/ Russian at a professional working level is an advantage.

CORE WORK ACTIVITIES

Developing & Executing Sales Strategies

Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

Assists in the development implementation and sustaining of aggressive solicitation program focused on increasing business.

Works with management team to create and implement a sales plan addressing revenue customers and the market for the segment led by the DOS.

Assists with the development and implementation of promotions both internal and external.

Maximizing Revenue

Provides positive and aggressive leadership to ensure maximum revenue potential (e.g. sets example with personal booking goals).

Recommends booking goals for sales team members.

Managing Sales Activities

Approves space release for catering to maximize revenue (DOS Group) in the absence of a Business Evaluation Manager.

Participates in sales calls with members of sales team to acquire new business and/or close on business.

Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).

Analyzing & Reporting on Sales and Financial Data

Analyzes market information by using sales systems and implements strategy to achieve propertys financial room and catering goals.

Assists Revenue Management with completing accurate six period projections.

Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

Displays leadership in guest hospitality exemplifies customer service and creates a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g. rooms meeting facilities and equipment food and beverage) service levels execution against contract and overall satisfaction.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals and/or managers.

Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

Ensures that a customer recognition program is in effect throughout Sales.

Executes and supports the companys Customer Service Standards and propertys Brand Standards.

Participates in and practices daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the company.

Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program/event.

Building Successful Relationships

Develops and manages relationships with key stakeholders both internal and external.

Works collaboratively with off-property sales channels (e.g. Event Booking Center Market Sales GSO) to ensure the property needs are being achieved and the sales efforts are complementary not duplicative.

Works with Human Resources Engineering and Loss Prevention to ensure compliance with local state and federal regulations and/or union requirements.

Attends customer events trade shows and sales missions to maintain build or develop key relationships with GSO Managers and customers.