Duty Manager (Female Russian Speaker)

أبوظبي - الإمارات

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 2 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

As the Duty Manager at Villa Haven you will be responsible for overseeing the daily operations of the Front Office and ensuring exceptional guest experiences. Your key responsibilities will include:

Managing the Front Office team including scheduling training and performance evaluation
Overseeing guest check-in and check-out processes ensuring smooth and efficient operations
Handling guest enquiries complaints and special requests promptly and professionally
Monitoring and maintaining high standards of cleanliness and presentation throughout the resort
Coordinating with other departments (e.g. Housekeeping Maintenance F&B) to ensure seamless guest service
Managing room inventory and maximising occupancy rates
Implementing and enforcing health and safety protocols
Handling cash credit card transactions and daily financial reconciliations
Preparing daily reports on occupancy revenue and guest feedback
Conducting regular property walks to identify and address any maintenance or security issues
Managing crisis situations and emergency procedures when required
Ensuring compliance with all relevant laws regulations and company policies
Identifying opportunities for service improvements and implementing new initiatives
Representing the resort in a professional manner at all times embodying our brand values and ethos

This role requires a high level of flexibility as you will be working on a shift basis including evenings weekends and public holidays.

Qualifications :

Proven experience of at least 3-5 years in a supervisory or managerial role within the hospitality industry preferably in a luxury resort or hotel.
Strong leadership and decision-making skills with the ability to handle multiple tasks under pressure and motivate a team.
Excellent communication interpersonal and problem-solving abilities with a focus on delivering exceptional guest experiences.
Proficient knowledge of property management systems (PMS) and guest service software with experience in Opera PMS preferred.
Ability to work flexible hours including evenings weekends and holidays and adapt to changing business needs.
Bachelors degree in Hospitality Management Business Administration or related field is preferred; relevant experience may be considered in lieu of formal education.
Fluency in English and Russian; additional languages are a plus particularly Arabic.
Strong financial acumen with experience in budget management forecasting and revenue optimisation.
Demonstrated ability to maintain high standards of cleanliness and presentation in a luxury hospitality environment.
Excellent organisational skills with the ability to prioritise tasks and delegate effectively.
Proven track record of implementing and improving standard operating procedures to enhance guest satisfaction and operational efficiency.
Thorough understanding of health and safety regulations and emergency procedures in the hospitality industry.
Proficiency in Microsoft Office suite and experience with hotel-specific software applications.
Strong conflict resolution skills with the ability to handle guest complaints and difficult situations diplomatically.
Certification in hospitality management or related field (e.g. HOSPA HCIMA) is desirable.

Additional Information :

Your team and working environment:

Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
At Accor we are Heartists!

Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding

Remote Work :

Employment Type :

Full-time

As the Duty Manager at Villa Haven you will be responsible for overseeing the daily operations of the Front Office and ensuring exceptional guest experiences. Your key responsibilities will include:Managing the Front Office team including scheduling training and performance evaluationOverseeing gues...

As the Duty Manager at Villa Haven you will be responsible for overseeing the daily operations of the Front Office and ensuring exceptional guest experiences. Your key responsibilities will include:

Managing the Front Office team including scheduling training and performance evaluation
Overseeing guest check-in and check-out processes ensuring smooth and efficient operations
Handling guest enquiries complaints and special requests promptly and professionally
Monitoring and maintaining high standards of cleanliness and presentation throughout the resort
Coordinating with other departments (e.g. Housekeeping Maintenance F&B) to ensure seamless guest service
Managing room inventory and maximising occupancy rates
Implementing and enforcing health and safety protocols
Handling cash credit card transactions and daily financial reconciliations
Preparing daily reports on occupancy revenue and guest feedback
Conducting regular property walks to identify and address any maintenance or security issues
Managing crisis situations and emergency procedures when required
Ensuring compliance with all relevant laws regulations and company policies
Identifying opportunities for service improvements and implementing new initiatives
Representing the resort in a professional manner at all times embodying our brand values and ethos

This role requires a high level of flexibility as you will be working on a shift basis including evenings weekends and public holidays.

Qualifications :

Proven experience of at least 3-5 years in a supervisory or managerial role within the hospitality industry preferably in a luxury resort or hotel.
Strong leadership and decision-making skills with the ability to handle multiple tasks under pressure and motivate a team.
Excellent communication interpersonal and problem-solving abilities with a focus on delivering exceptional guest experiences.
Proficient knowledge of property management systems (PMS) and guest service software with experience in Opera PMS preferred.
Ability to work flexible hours including evenings weekends and holidays and adapt to changing business needs.
Bachelors degree in Hospitality Management Business Administration or related field is preferred; relevant experience may be considered in lieu of formal education.
Fluency in English and Russian; additional languages are a plus particularly Arabic.
Strong financial acumen with experience in budget management forecasting and revenue optimisation.
Demonstrated ability to maintain high standards of cleanliness and presentation in a luxury hospitality environment.
Excellent organisational skills with the ability to prioritise tasks and delegate effectively.
Proven track record of implementing and improving standard operating procedures to enhance guest satisfaction and operational efficiency.
Thorough understanding of health and safety regulations and emergency procedures in the hospitality industry.
Proficiency in Microsoft Office suite and experience with hotel-specific software applications.
Strong conflict resolution skills with the ability to handle guest complaints and difficult situations diplomatically.
Certification in hospitality management or related field (e.g. HOSPA HCIMA) is desirable.

Additional Information :

Your team and working environment:

Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
At Accor we are Heartists!

Remote Work :

Employment Type :

Full-time

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المهارات المطلوبة

stock management
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Management Experience
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إدارة الأعمال
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Leadership Experience
Supervising Experience
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AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد

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