Job Description:
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User Support & Operations Provide end-user support troubleshoot technical issues and ensure smooth operation of day-to-day IT activities across all departments.
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Active Directory & User Management Administer and manage Active Directory servers create/modify user accounts groups security policies and manage access controls.
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Telephonic PBX System Management Configure monitor and maintain the companys PBX telephone system extensions call routing and related hardware.
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Microsoft 365 Admin Centre Oversee M365 administration including user creation licenses email configurations distribution groups and security settings.
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Microsoft Intune (Endpoint Manager) Manage device enrollments compliance policies application deployment security profiles and mobile device management (MDM).
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Network Infrastructure (L2 & L3 Switches Wireless APs) Configure manage and maintain Layer 2 and Layer 3 switches Wi-Fi access points VLANs routing and network performance optimization.
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FortiGate Firewalls Configure monitor and maintain FortiGate firewalls VPNs security rules traffic policies and intrusion prevention systems (IPS).
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IT Procurement & Asset Management Handle IT procurement vendor coordination quotation comparison purchase requests and maintain an accurate IT asset inventory.
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Domain Purchases & Renewals Manage domain registrations renewals DNS settings and ensure uninterrupted domain and email services.
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Cloud VPS Servers Maintain and manage cloud-hosted VPS servers configurations performance monitoring and security hardening.
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AD Server Oversee Active Directory server health replication policies and system-level configurations to ensure high availability.
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File Servers & Virtual Machines (VMs) Manage file servers shared folder permissions virtual machines resource allocation and performance monitoring.
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Backup & Data Recovery Implement monitor and maintain reliable backup solutions; perform data recovery and ensure business continuity.
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Microsoft Defender Manage Microsoft Defender policies threat monitoring endpoint protection and ensure compliance with cybersecurity standards.
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Technical Documentation Maintain detailed documentation including network diagrams system configurations licenses and IT inventory records.
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Cross-Department Coordination Collaborate with internal teams to plan and execute IT projects upgrades migrations and system improvements.
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Policy & Compliance Ensure adherence to IT policies cybersecurity protocols and industry best practices at all times.
Job Description: User Support & Operations Provide end-user support troubleshoot technical issues and ensure smooth operation of day-to-day IT activities across all departments. Active Directory & User Management Administer and manage Active Directory servers create/modify user acc...
Job Description:
-
User Support & Operations Provide end-user support troubleshoot technical issues and ensure smooth operation of day-to-day IT activities across all departments.
-
Active Directory & User Management Administer and manage Active Directory servers create/modify user accounts groups security policies and manage access controls.
-
Telephonic PBX System Management Configure monitor and maintain the companys PBX telephone system extensions call routing and related hardware.
-
Microsoft 365 Admin Centre Oversee M365 administration including user creation licenses email configurations distribution groups and security settings.
-
Microsoft Intune (Endpoint Manager) Manage device enrollments compliance policies application deployment security profiles and mobile device management (MDM).
-
Network Infrastructure (L2 & L3 Switches Wireless APs) Configure manage and maintain Layer 2 and Layer 3 switches Wi-Fi access points VLANs routing and network performance optimization.
-
FortiGate Firewalls Configure monitor and maintain FortiGate firewalls VPNs security rules traffic policies and intrusion prevention systems (IPS).
-
IT Procurement & Asset Management Handle IT procurement vendor coordination quotation comparison purchase requests and maintain an accurate IT asset inventory.
-
Domain Purchases & Renewals Manage domain registrations renewals DNS settings and ensure uninterrupted domain and email services.
-
Cloud VPS Servers Maintain and manage cloud-hosted VPS servers configurations performance monitoring and security hardening.
-
AD Server Oversee Active Directory server health replication policies and system-level configurations to ensure high availability.
-
File Servers & Virtual Machines (VMs) Manage file servers shared folder permissions virtual machines resource allocation and performance monitoring.
-
Backup & Data Recovery Implement monitor and maintain reliable backup solutions; perform data recovery and ensure business continuity.
-
Microsoft Defender Manage Microsoft Defender policies threat monitoring endpoint protection and ensure compliance with cybersecurity standards.
-
Technical Documentation Maintain detailed documentation including network diagrams system configurations licenses and IT inventory records.
-
Cross-Department Coordination Collaborate with internal teams to plan and execute IT projects upgrades migrations and system improvements.
-
Policy & Compliance Ensure adherence to IT policies cybersecurity protocols and industry best practices at all times.
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