Manager – Employee Services HR Operations
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 13 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Company Overview
Intertec Softwares Pvt Ltd part of Intertec Systems is a leading IT services company headquartered in Dubai serving Retail Banking Insurance and Healthcare organizations across the Middle East and India. Established in 1991 Intertec is renowned for digital transformation expertise and is committed to investing in employees and delivering quality solutions.
Job Overview
The Manager Employee Services HR Operations is a senior-level full-time position based in Dubai. This role will be responsible for managing end-to-end HR operations employee lifecycle processes employee relations HR compliance and HR systems. The role ensures data accuracy policy adherence seamless employee experience and compliance with ISO standards and UAE labor laws.
Qualifications and Skills
- Bachelors Degree in Human Resources Business Administration or a related field
- 10 years of experience in HR Operations of which 7 years in same or similar job
- Strong working knowledge of UAE labor law and HR compliance
- Hands-on experience with HRMS payroll coordination and HR audits
- Exposure to HR digitization tools (MS PowerApps PMS platforms such as Synergita preferred)
- Strong communication and interpersonal skills
- High emotional intelligence and empathy
- Effective conflict resolution and problem-solving ability
- High level of confidentiality and integrity
- Strong stakeholder and cross-functional collaboration
- Attention to detail with ability to work under pressure
Roles and Responsibilities
- Administer HRMS data ensuring accuracy completeness and 100% compliance
- Oversee onboarding and offboarding operations including documentation and employee communication exit discussions and similar.
- Assist in handling employee terminations and separations
- Coordinate repatriation/relocation arrangements in collaboration with relevant HR team members.
- Document all HR policies procedures and process workflows in line with ISO requirements in case of any changes in the company policy or applicable country law.
- Maintain and regularly update HR process manuals and SOPs (only in case of any changes in process)
- Support internal audits and ensure timely closure of observations
- Manage employee grievances and disciplinary cases in line with company policy
- Conduct investigations disciplinary hearings and grievance meetings when required
- Prepare investigation reports findings and recommendations for appropriate actions
- Support employee confirmations HR Connects and engagement touchpoints.
- Issue HR letters related to employee relations and conduct management.
- Process Salary Revision Forms (SRF) for New Joinees and Salary Increments as per internal company salary scale and parity.
- Ensure accuracy of salary and benefits data in HRMS
- Coordinate with payroll and finance for timely salary-related actions
- Support digitization of HR processes workflows and forms via MS PowerApps (for MRFs) reviewing the MRFs raised at the HR Verification stage that the position and grade align as per the requisition raised.
- Assist in implementation and enhancement of HR systems and tools
- Support goal setting and performance management processes (PMS) via Synergita during the appraisal cycle.
- Create and update Salary Increment letters and releases
- Support internal transfers and role movements.
Required Experience:
Manager
المهارات المطلوبة
- علاقات الموظفين
- Fmla
- Human Resources Management
- Mediation Experience
- إدارة النزاعات
- نظام معلومات الموارد البشرية
- إدارة الأداء
- Employment & Labor Law
- Qualitative Analysis
- Alternative dispute resolution
- الموارد البشرية
- Mentoring
عن الشركة
Intertec Systems is an IT services company headquarters in Dubai. We specialize in Retail, Banking, Insurance, and Healthcare organizations across Middle East and India. Intertec’s key capabilities include Digitalization of Business Operations, IT Services and Operations, Hybrid IT, S ... اعرض المزيد
