Incident Manager

أبوظبي - الإمارات

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 17 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Location: Abu Dhabi UAE
Employment: Full Time
Industry: AI and IT Company
Sector: Government Entity
Contract: 1 year extendable
Experience: 57 Years

Role Overview

Manages high-priority and major incidents to restore service quickly and minimize business impact.

Key Responsibilities

Coordinate L1/L2/L3 teams and vendors
Manage incident SLAs and aging tickets
Lead major incident calls and communications
Produce incident reports and analytics
Continuously improve incident management processes

Required Skills & Certifications

ITIL 4 Specialist: Drive Stakeholder Value (DSV)
Major Incident Management expertise
ServiceNow / Jira SM / Remedy
Strong crisis management and communication skills

Location: Abu Dhabi UAE Employment: Full Time Industry: AI and IT Company Sector: Government Entity Contract: 1 year extendableExperience: 57 Years Role Overview Manages high-priority and major incidents to restore service quickly and minimize business impact. Key Responsibilities Coordinate L1/L2/...