Job Description Summary
As a Regional Distribution Lead (Senior Services Manager 3) you will be a pivotal force in driving sustained customer success and growth within the post-sales project lifecycle. Your expertise will span training professional services technical support renewals outcome attainment retention expansion and customer advocacyall with a strong digital focus. Requiring high level of operational judgement the expectation for this role is moderate autonomy.
Job Description
What youll do:
- Leadership and Mentorship
- Overseeing the MENAT and Europe Distribution Series 3 cross functional distribution team ensuring harmony across personalities and skillsets.
- Act as a resource for colleagues with less experience.
- Provide high level support for all region Distribution projects with moderate risks and resource requirements.
- Explains difficult or sensitive information and work to build consensus.
- Develop persuasion skills required to influence others on topics within field.
- Project Lifecycle Ownership:
- Contribute to the implementation of MES (Multi-Energy-Systems) solutions using our Software Suite.
- Own technical deliverables throughout the entire project lifecycle ensuring projects stay on track in terms of budget time and customer expectations.
- Help to layout proper staffing to cover all regional ADMS S3 deliveries to ensure all projects are successful.
- Client Collaboration:
- Work closely with clients to understand their unique needs and develop tailored strategies through site assessments.
- Make standard recommendations on workflow application interface reports testing and uploads to customers during the implementation process.
- Ensure go-live readiness and provide support including post-live checkups to guarantee customer satisfaction.
- Best Practice and Quality Assurance:
- Develop specialized knowledge in your discipline and serve as a best practice/quality resource.
- Stay abreast of the latest technical developments in your area and contribute to strategy and policy development.
- Ensure delivery excellence within your area of responsibility.
- Market Awareness and Integration:
- Possess in-depth knowledge of best practices and understand how your area integrates with others.
- Have a working knowledge of the competition and the factors that differentiate them in the market.
- Decision-Making and Problem solving:
- Use judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management manufacturing technology or engineering.
- Take a new perspective on existing solutions and use technical experience and expertise for data analysis to support recommendations.
- Utilize multiple internal and limited external sources outside of your own function to arrive at decisions.
- Leadership and Mentorship
- Ability to work across all GEV silos with a OneTeam mentality.
- Ability to grow and mentor all staff understanding that not everyone learns and grows the same ways.
- Acts as a resource for colleagues with less experience.
- Explains difficult or sensitive information and work to build consensus.
- Developing persuasion skills required to influence others on topics within field.
What youll bring:
- Degree in Engineering from an accredited university or equivalent experience.
- Min 10 years in GEV Series 3 grid software Distribution delivery .
- Good technical knowledge of Power System Protection and Automation systems Monitoring and Diagnostics and telecommunications Applications for Transmission Distribution and Industry segments.
- Previous experience in leading high performing teams.
- Ability to work effectively across functions and regions.
- Ability to understand and improve complex processes in a cross-functional environment.
- Ability to manages multiple ongoing projects and work to prioritize work between them all.
- Track record of on time successful deliveries across GEV customer base.
What will make you stand out:
- Fluency in Arabic is a plus
- Excellent written/oral communication and interpersonal skills customer focused enthusiastic.
- Outstanding interpersonal Strong communication skills capable of influencing and driving regional counterparts.
- Willingness and ability to travel >40% of the time
- Demonstrated ability to analyze and resolve problems.
- Ability to document plan market and execute deliveries.
Additional Information
Relocation Assistance Provided: No
Job Description SummaryAs a Regional Distribution Lead (Senior Services Manager 3) you will be a pivotal force in driving sustained customer success and growth within the post-sales project lifecycle. Your expertise will span training professional services technical support renewals outcome attainme...
Job Description Summary
As a Regional Distribution Lead (Senior Services Manager 3) you will be a pivotal force in driving sustained customer success and growth within the post-sales project lifecycle. Your expertise will span training professional services technical support renewals outcome attainment retention expansion and customer advocacyall with a strong digital focus. Requiring high level of operational judgement the expectation for this role is moderate autonomy.
Job Description
What youll do:
- Leadership and Mentorship
- Overseeing the MENAT and Europe Distribution Series 3 cross functional distribution team ensuring harmony across personalities and skillsets.
- Act as a resource for colleagues with less experience.
- Provide high level support for all region Distribution projects with moderate risks and resource requirements.
- Explains difficult or sensitive information and work to build consensus.
- Develop persuasion skills required to influence others on topics within field.
- Project Lifecycle Ownership:
- Contribute to the implementation of MES (Multi-Energy-Systems) solutions using our Software Suite.
- Own technical deliverables throughout the entire project lifecycle ensuring projects stay on track in terms of budget time and customer expectations.
- Help to layout proper staffing to cover all regional ADMS S3 deliveries to ensure all projects are successful.
- Client Collaboration:
- Work closely with clients to understand their unique needs and develop tailored strategies through site assessments.
- Make standard recommendations on workflow application interface reports testing and uploads to customers during the implementation process.
- Ensure go-live readiness and provide support including post-live checkups to guarantee customer satisfaction.
- Best Practice and Quality Assurance:
- Develop specialized knowledge in your discipline and serve as a best practice/quality resource.
- Stay abreast of the latest technical developments in your area and contribute to strategy and policy development.
- Ensure delivery excellence within your area of responsibility.
- Market Awareness and Integration:
- Possess in-depth knowledge of best practices and understand how your area integrates with others.
- Have a working knowledge of the competition and the factors that differentiate them in the market.
- Decision-Making and Problem solving:
- Use judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management manufacturing technology or engineering.
- Take a new perspective on existing solutions and use technical experience and expertise for data analysis to support recommendations.
- Utilize multiple internal and limited external sources outside of your own function to arrive at decisions.
- Leadership and Mentorship
- Ability to work across all GEV silos with a OneTeam mentality.
- Ability to grow and mentor all staff understanding that not everyone learns and grows the same ways.
- Acts as a resource for colleagues with less experience.
- Explains difficult or sensitive information and work to build consensus.
- Developing persuasion skills required to influence others on topics within field.
What youll bring:
- Degree in Engineering from an accredited university or equivalent experience.
- Min 10 years in GEV Series 3 grid software Distribution delivery .
- Good technical knowledge of Power System Protection and Automation systems Monitoring and Diagnostics and telecommunications Applications for Transmission Distribution and Industry segments.
- Previous experience in leading high performing teams.
- Ability to work effectively across functions and regions.
- Ability to understand and improve complex processes in a cross-functional environment.
- Ability to manages multiple ongoing projects and work to prioritize work between them all.
- Track record of on time successful deliveries across GEV customer base.
What will make you stand out:
- Fluency in Arabic is a plus
- Excellent written/oral communication and interpersonal skills customer focused enthusiastic.
- Outstanding interpersonal Strong communication skills capable of influencing and driving regional counterparts.
- Willingness and ability to travel >40% of the time
- Demonstrated ability to analyze and resolve problems.
- Ability to document plan market and execute deliveries.
Additional Information
Relocation Assistance Provided: No
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