Guest Service Communication Agent
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 3 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Receives guest calls assists the guests in a professional and friendly manner.
- Maintain effective communication with all related departments to ensure smooth service delivery.
- politely handle every query and exceed guest expectations.
- Maintain an up-to-date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the Opera guest profile system.
- Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls.
- Take messages for guests and management as per the required standard.
Qualifications :
Minimum 1-2 years experience in a similar role in a hotel.
- Fluency in English both written and verbal communication skills.
- Additional language is an advantage.
- Energy and enthusiasm with an eye for detail.
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- Restaurant Experience
- خدمة العملاء
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- مكتب الإستقبال
- خدمات النزلاء
- Phone Etiquette
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
