In Room Dining Manager | Waldorf Astoria Dubai Palm Jumeirah

EOE/AA/Disabled/Veterans

An In-Room Dining Manager with Waldorf Astoria Hotels and Resorts is responsible for overseeing the full operations of the hotels in-room dining department ensuring exceptional service delivery timely order execution and a consistently high level of guest satisfaction. This role requires strong leadership impeccable attention to detail and the ability to uphold the hotels luxury standards while managing a fast-paced guest-focused environment.

The In-Room Dining Manager plays a vital role in managing and elevating the guest experience by ensuring smooth IRD operations maintaining service excellence and leading the IRD team. This position involves ensuring accuracy and timeliness of orders upholding food and service quality standards and coordinating with both culinary and service departments for seamless operations.

What will I be doing

As an In RoomDining Manager you are responsible for managing room service operations to deliver an excellent Guest and Member experience. An InRoomDining Manager would also be required to manage train and develop team members and optimize sales and control costs. Specifically you will be responsible for performing the following tasks to the highest standards:

Specifically you will be responsible for performing the following tasks to the highest standards:

• Oversee the daily operations of the In-Room Dining department ensuring efficient and timely delivery of all guest orders.
• Maintain the highest service presentation standards ensuring each tray or trolley reflects the hotels luxury expectations.
• Ensure all orders are prepared and delivered accurately adhering to brand standards and guest preferences.
• Ensure full compliance with Hilton brand standards across all In-Room Dining service areas.
• Collaborate with the culinary team to ensure food quality freshness and presentation align with established standards.
• Manage lead and schedule the IRD team to ensure effective workflow and consistent service delivery.
• Provide effective leadership to the In-Room Dining team to ensure departmental targets and individual development goals are met and exceeded.
• Train and mentor team members on service etiquette communication order handling and guest interaction.
• Maintain consistent communication with the Training & Development department to implement structured training calendars for all levels.
• Monitor and maintain inventory of IRD supplies amenities condiments and equipment.
• Oversee minibar operations (if applicable) ensuring accuracy replenishment and proper reporting.
• Ensure compliance with all hygiene health and safety regulations related to food handling and service operations.
• Address guest complaints special requests and service recovery needs professionally to maintain guest satisfaction.
• Evaluate guest satisfaction levels regularly and drive continuous improvement initiatives.
• Stay aware of market and industry trends and propose ideas to elevate the range and quality of In-Room Dining food and beverage offerings.
• Maintain clear communication with Front Office Housekeeping and Culinary teams to ensure seamless coordination.
• Maintain accurate documentation of daily operations order trends minibar activity and departmental performance.
• Optimize sales opportunities and contain costs identifying any areas requiring corrective action.
• Monitor financial performance through cost management waste reduction and revenue accuracy.
• Set achievable budgets and support the creation of short- and long-term functional goals for the department.
• Conduct regular quality checks on trays trolleys equipment and service ware to uphold luxury standards.
• Review and act on guest feedback to enhance the In-Room Dining experience.
• Ensure all team members follow food safety sanitation and operational SOPs.
• Support development of IRD menus seasonal offerings and promotional concepts with the F&B leadership team.

• Maintain a strong internal control environment and ensure compliance with all Hilton and hotel policies and procedures.

What are we looking for

An In-Room Dining Manager serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and collaboratively with fellow Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Minimum 35 years of experience in a luxury hotel food & beverage operation with specific experience in In-Room Dining or a similar guest-service-focused F&B outlet.
• Proven track record in managing high-volume high-expectation service environments within a luxury setting.
• Strong understanding of luxury service standards guest expectations and the nuances of personalised in-room service experiences.
• Demonstrated leadership experience with the ability to motivate coach and develop diverse F&B service teams.
• Excellent knowledge of food and beverage operations menu presentation service protocols and hygiene standards.
• Strong commercial awareness with experience in cost control budgeting revenue optimisation and departmental financial oversight.
• Exceptional organisational and time-management skills with the ability to prioritize and deliver under pressure.
• Excellent communication and interpersonal skills with confidence in guest engagement and service recovery.
• Strong attention to detail and a commitment to maintaining the highest standards of quality and presentation.
• Ability to stay informed on F&B trends guest preferences and innovative IRD service concepts.
• Proficiency in using hotel systems related to F&B operations such as POS platforms minibar management systems and order-tracking tools.
• A proactive and solutions-oriented mindset with the ability to anticipate guest needs and enhance the IRD experience.

• Flexibility to work varying schedules including nights weekends and holidays depending on operational needs.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!