Hiring for Guest Service Officer (Front Office Reception) Dubai

دبي - الإمارات

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 5 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

A Guest Service Officer (GSO) serves as the first point of contact for hotel guests ensuring a warm welcome efficient check-in/check-out and a memorable overall guest experience. They handle inquiries reservations payments and guest complaints with professionalism and courtesy representing the hotels brand standards at all times.

Key Responsibilities:

Guest Interaction & Service

Welcome guests courteously upon arrival and assist with check-in and check-out procedures.
Handle guest inquiries and requests promptly and efficiently.
Provide information about hotel facilities services and local attractions.
Anticipate guest needs and ensure personalized service to enhance satisfaction.
Coordinate with other departments (housekeeping concierge room service etc.) to fulfill guest needs.
Manage guest complaints calmly and effectively escalating when necessary.

Operate the Property Management System (PMS) for reservations room assignments and billing.

Process payments foreign currency exchange and maintain accurate cash handling.

Prepare guest registration cards room keys and related documentation.

Ensure accurate posting of charges and maintain up-to-date guest profiles.

Maintain daily reports occupancy records and shift handovers.

Requirements

Diploma or degree in Hotel Management / Hospitality / Tourism.

13 years of experience in front office or guest relations (fresh graduates may be considered).

Excellent communication and interpersonal skills.

Proficiency in hotel software systems (e.g. Opera IDS Fidelio).

Fluency in English; knowledge of other languages is an advantage.

Customer-oriented attitude with a professional appearance and demeanor.

Strong organizational and multitasking skills.

A Guest Service Officer (GSO) serves as the first point of contact for hotel guests ensuring a warm welcome efficient check-in/check-out and a memorable overall guest experience. They handle inquiries reservations payments and guest complaints with professionalism and courtesy representing the hotel...